SmugMug camera strap fail
We thought we were doing an awesome thing by giving away 20,000 stretchy comfy grippy camera straps. Until recently, all we heard was how cool the straps are.
But we’ve heard a few disturbing reports of the clips failing on some straps, so we thought we’d better put out an alert. Problem is, we’ve given these away at places like SmugMug user group meetings, so we don’t have a way to contact everyone who received them. Please pass this along to anyone you know with our straps.
We have 15,000 new straps coming this week and we asked the manufacturer to put much bigger clips on the new ones (click to see bigger):
Disclaimer: the fact that we’re hanging a 20 pound weight from the straps does not mean we recommend it! Don’t try it at home.
We’re happy to replace your strap with the new ones coming this week even if you’ve had no clip fail. No worries, they’re free, just like the originals. But we have to ask for patience because we have a backlog of orders.
The reports we’ve heard of failed clips appear to have come from the kinds of big cameras Batman would use:
We know of a few people who heard of the clip fail but love their straps so much they threw away the clip and sewed the strap.
Clip slip & fail
We researched failures on the net and it was a little bit scary to read clip fail reports about straps of just about all makes. Someone sent in a diagram of the way they have secured their straps for years no matter the manufacturer or size of camera. Here’s what they said:
“The idea of the double lock is that it prevents the slippage by binding the nylon against itself and also captures the tail end of the strap inside the slider. This makes slippage virtually impossible. The other advantage is if the clip should fail, the slider with all of this extra material can and usually does bind and catch the item before it falls.”
But big cameras require big straps
I know, the straps say Pro on them… But honestly we can’t be sure even the new straps will be bullet proof on big camera/lens/flash combos. We’ve not been able to do the thousands of hours of testing under all conditions that would make us be sure they’ll never fail under a big load.
How to get new ones
SmugMug subscribers can get new straps at http://www.smugmug.com/free-stuff.mg.
Love the straps but don’t subscribe to SmugMug? If you have one of the old straps, send email with your name and address to help at smugmug dot com. We’ll get one to you if you act fast before this goes viral and we go through all 15,000.
But we can’t tell you how sorry and embarrassed we are that a clip apocalypse happened to some people whose beloved cameras hit the ground.
All the best,
The SmugMug Family