SmugMug Help Chat: Now Playing in a Browser Near You
Ever wish you could just talk to a Support Hero?
Now you can!
Our new chat system is perfect for getting quick questions answered fast! Got something more involved like a gnarly customizing problem? Don’t be afraid to send us an email like usual.
To get started, visit our help portal and look for the little tab in the bottom corner. Then just sign in and start chatting away.
Just one tip: In order to prevent a log jam, be sure to have all of your info ready to go: order numbers, links to your homepage or problem images, anything that will help us help you faster.
It’s really easy to use, so give it a try and let us know what you think.
See you soon!
Categories: new features, release notes, Users
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What is SmugMug?
Gorgeous, unlimited photo sharing for everyone. Grab your own website on SmugMug and be ready to archive, share and print the photos you love. From unlimited photo and video uploads to e-commerce tools for Pros, we have it all. Learn more.
Very nice! I saw this popped up at the bottom of a help page and didn’t realize what it was until now, lol. Great work!
Excellent! I’m really pleased to see this.
Thanks so much!! I saw it there just after a client ordered some photos, 2 needed cropping clicked on chat, bam. There was my help. Had it fixed. Photos sent to lab all this in just a few minutes.
Thanks Smugmug
How do I get my money back?? Can’t get my pics to smug mug so I don’t need this sight .
Hi Bruce, we’re sorry to hear that you’ve been having trouble! If you haven’t already done so, can you hop on to our help portal here and either shoot our Support Heroes a ticket with your SmugMug site URL, or open up a chat window to talk to a Hero directly? We’ll get everything sorted out ASAP.
http://help.smugmug.com/
For a second I thought that name said ‘Bruce Dickenson’, which immediately conjured up images of the lead singer from the band Iron Maiden, lol.