Sometimes you see the dumb things companies say and you wonder, “What were they thinking?”
I never imagined that happening to us, but we did something so dumb in a blog post, we’re now looking at each other blankly and asking, what were we thinking?
The post was about image theft and we used examples from pro photographer Valerie Schooling’s site and gave the impression she was doing things wrong, which she wasn’t.
To make matters worse, we somehow embedded screen captures of her site without asking her permission. If it weren’t such a dumb thing to do, I could explain why we did it other than the obvious: she and her photos are awesome.
Naturally, her friends and other respected photographers in the industry asked us what we were thinking, and unfortunately the honest answer was, “We weren’t.”
We learned a lesson we’ll never forget because we also betrayed ourselves, since we are photographers. We apologize for the time and angst this caused a lot of wonderful people.
President & co-founder
Not usually so clueless
If you’ve used your iPhone today, you may have noticed that Camera Awesome just got a nice big update. Here’s what’s included:
- Better bundling: It’s now just $9.99 for all effects, forever and ever. If you’ve already bought a few, it’ll do the right thing and bill you the difference.
- Getting started guide: In-app help shows you how to post, edit and share.
- Pinch to zoom: Easier, intuitive zoom. The way Apple intended.
- White Balance lock: Stick to one white balance in tricky light.
- Instagram sharing: Publish to Instagram with one tap.
- Smoother timer: Drag to set the self-timer. No more fat fingers.
These updates may look a little familiar – they’re some of the top feature requests you’ve been telling us since we launched Camera Awesome a month ago. We hope you love the additions and will keep sending us your feedback.
We’ve crossed 4 million downloads already (thanks to you)! To all you shutterbugs out there: Happy shooting and sharing.
It’s here! In conjunction with the launch of our brand-new European print lab, Loxley Colour, we made it possible for Pros to set their prices in 5 different currencies.
This way you get the benefits of this beautiful launch day even if you don’t live in Europe.
Start Now In Your Pricelists
Fire up your Pricelists manager and you’ll see the new currency options when you create new Pricelists and when you edit an existing one:
Any other changes to know about?
In order to fit with these shiny new advances, a couple of our popular Pro commerce features have gotten some tweaks:
- You can now offer Coupons in each of these 5 currencies, like so.
- Boutique Packaging now offers the option to require a minimum order before it kicks in. This is a great way to make sure your high-dollar purchases are that much more special. Choose whether it’s based on total order cost or amount of profit, customize the amount, or remove the minimum completely. Find it in your Control Panel under the Pros tab:
What happens with the different currencies when it’s time to get paid?
Click on the Pros tab, then fill out the Tax and Payment info so that we can pay you.
Got several Pricelists in different currencies? When your client buys prints in mixed currencies, we’ll tally your profits into the currency you’ve selected to get paid in, based on the conversion rate at the time of the order. Capisce?
Will my customers see pricing in the currency I’ve picked?
We’ll do the best we can to figure out where your clients are and display the currency used there. But, remember that they can pick their favorite one from the drop-down list in the catalog and shopping cart.
Questions? Talk to us!
Hellooooo, Europe. Loxley is finally here to serve SmugMug Pros who live across yonder seas. (Well, the Atlantic.)
Before we dig into the details, we just want to say a quick, heartfelt “Thank you!” to all of your European SmugMuggers who have waited so long for this sweet moment. Huzzah for the printer!
What’s so special about Loxley Colour?
Where should we start? Their unmatched reputation is the result of over 50 long years of incredible quality and service. They’re a family-driven company, which we dig. And like SmugMug, they’re completely and wholly focused on bringing the best products to photographers and their clients… no matter what. They know the business, and it’s their mission to continue to make sure that artists thrive doing what they love.
In other words, they rock. And we’re thrilled that they’ve said “Yes!” to becoming part of our family.
What products can I buy (or sell)?
Swing by their corner of our catalog and you’ll see the traditional glossy, lustre and metallic prints in the sizes that your clients already know and love. But you’ll also see some tasty new ways to showcase your images, like:
- Glacier Block. Crystal clear 30mm acrylic block creates a unique prism effect.
- Acrylic Window. Contemporary acrylic mount with 2″ frosted borders and corner standoffs.
- Alumini Print. Offers the most vibrant, luminous and waterproof option for your photos.
- Edge Print. Durable 1″ borders provides a polished, modern look without the need for a frame.
Juicy, right? And there’s more, so see it all in our Loxley catalog.
How do I start selling through Loxley?
Remember that due to the unique SKUs each lab offers, you can’t just switch labs on a Pricelist you’re already using. But it’ll only take a few minutes to set up and apply a new one, you’ll see!
What if I have VAT Exemption number?
Open up your Control Panel and click on the Settings tab, then click to edit your billing info. The last field at the bottom is where you enter that number.
How do I sell to both US and EU markets?
You already are! It’s true. You’ve always been able to sell and ship to anyone, anywhere in the world. And since we added the ability for customers to check out in one of 5 popular currencies, it’s gotten even easier.
Still, if you want to offer different labs to different customers, try setting up separate Pricelists for each lab that you use and apply them to your galleries or photos. You may want to point your US customers to a different gallery than the one from which your European clients buy.
Can I use Loxley if I have a Basic or Power account?
Not yet, but we do plan on including Loxley’s print services to all SmugMug accounts after we’ve confirmed our Pro integration is a smashing success.
Ready? Set? Sell!
We hope that you and your clients love the quality and innovation that Loxley Colour brings to the table. We can’t describe how sweet it is to finally bring you a lab in Europe, and one so highly sought-after, to boot.
As always, tell us how it’s going, how they’re doing and how it’s working for you.
Update March 27, 2012:
You spent all weekend at the local soccer match shooting thousands of photos. When you got home you made sure to download, edit and upload them all right away. Parents are expecting photos! So you immediately shared the link, anticipating a slew of gushing order emails. Finally you drift asleep, thinking about the hundreds of successful dollars you’ll see in the morning.
But you get nothing.
If this sounds familiar, today’s your lucky day. We’ll talk about four painful symptoms that may indicate that something’s seriously wrong with your business.
1) No Sales. Zip. Zilch. Nada.
Did you forget to enable buying in your gallery? If you’re hearing crickets from the peanut gallery, this could be the case. When it’s off, your viewers have no way to add items to the shopping cart, even though they’re still able to browse photos. They probably think that you don’t intend to sell your photos at all.
HOW TO FIX IT: Visit your Gallery Settings and be sure that you’ve got Printing enabled. (It’s towards the bottom.) To be extra sure you did it right, take a minute to log out of SmugMug and browse your site like a customer.
2) No Download Sales: You Can’t Sell What You Give Away
Are clients emailing you every 5 minutes for their photos, but once you share them you don’t hear a peep? This could mean you’ve enabled your Originals. Don’t do this if you’re trying to make money! With Originals on, any visitor can easily download a full-res version of the image for free. It’s fab for friends and family. Bad for business.
HOW TO FIX IT: Open up your Gallery Settings and scroll down to “Security & Privacy.” Make sure any size other than Originals are selected there. You can go as small as Medium if you’re feeling saucy, but remember people won’t be able to enjoy screen-filling photo goodness that way – but our data shows going too small will harm your sales. X3Large + Watermarking (see #4) is probably your best bet.
3) No Profits on Print Sales
You’ve received an order, yay! But there’s no profit. Uh oh. This means you haven’t properly set up your pricing and clients are buying your photos at-cost. If you’re reading this post, chances are that’s not exactly what you had in mind.
HOW TO FIX IT: Hit up this tutorial that guides you on setting up your pricing using Pricelists. You can set the amount of profit you earn (recommended) or set your final price that’s shown in the cart. Not sure how much to charge? Just don’t go too low. Here’s why.
4) Surprise! Your Pics Pop Up on Facebook
You’re browsing social sites and to your dismay, you find your photos in your stream being shared by your clients without your credit… or your permission. How did they get there?
HOW TO FIX IT: Make your (water)mark! Look here to see how to turn your logo or name into a transparent image and slap it on your display copies. Any legally-purchased downloads or prints will be clean and clear unless you set a Printmark, too. While you’re at it, enable Right-Click Protection and use the Easy Customizer to type easy buying instructions into the custom pop-up message.
Now we hope that you’re better-prepared to take on the next few gigs and start setting your sales on fire. Stay tuned for even more tips, tricks and best practices to help you have your best year in the biz.
Our buddies over at BorrowLenses.com have put together a fun contest over on their blog with some great prizes that celebrate our joint awesomeness: A year of membership at BorrowLenses.com and a year of SmugMug Pro.
Win Great Perks
In case you weren’t already familiar with their membership program, it’s more than just a login. Members automatically get a 10% discount on all lens rentals, priority rental availability and a free t-shirt. It costs $99 per year, but enter to win and you could get yours for free.
Once you’ve got one foot on the red carpet, you can easily upload, sell and share all your photos on SmugMug Pro.
Make sure to get your entries to their blog HERE (not below!) no later than Friday, March 23rd, 2012.
We love photo gear and bet you do, too.
But sometimes just loving isn’t enough. Sometimes you take matters into your own hands because it’s fun, educational, and fills a photo niche.
Remote Tether Your dSLR to Your Smartphone
SmugIntern Kevin Harrington came to us years ago with little but a burning passion for photography. We’re sad that he’s all grown up, now. But somehow, between his Frankencam, mountain biking and morning classes, he’s found time to create the TriggerHappy Camera Remote and put it up on Kickstarter:
This idea totally toasts our bagels. You get one cable and an iPhone or Android app to control your dSLR on the go.
Why is it better?
It’s easier. Simpler. More versatile. And who doesn’t already do it all on their smartphone?
- Fire the shutter (duh!)
- Throw it into bulb mode for suuuuuuuper long star trails.
- Bracket for HDRs.
- Bramping. AKA “bulb ramping” for time-lapses when the light varies.
Swing by their website here to see all the details!
Pledge $5 by May 4th
Intervalometers are so passe, but TriggerHappy needs to raise $25,000 by Friday, May 4th, to launch. We know they can do it. We know you want one.
Go here and pledge $5 or more to make it happen! Pledge at least $50 and get yours hot off the press.
Don’t you want to spend your summer taking epic pictures?
Good news to all photographers lusting after the new CaNikon D900000 Mark XII: We raised the roof. Again.
All SmugMuggers can now upload photos up to 50MB and 100 megapixels in size.
This means you can upload one of these. Or these. You can go out right now and shoot a pano and invite your friends to a pixel peeping party. Print a new view for your office wall. Make a poster for St Paddy’s Day. Nudge the HDR slider up to eleven.
The possibilities are endless.
So go ahead and buy yourself (or rent) that Hasselblad everyone’s talking about. Shoot like you mean it and upload it right to SmugMug using your favorite uploader. As long as your file stays in JPG, PNG or GIF format, it’s fine.
We know that megapixels don’t always matter to everyone, but if you’re like us then you probably love printing B I G . We get it.
PS. Your video uploads are still capped at a juicy 3 GB and 20 minutes in length. That’s a lot of frames to take in. (36,000 to be exact.)
Just For Fun…
OK, you’ve seen examples of our print collection at HQ. Try and guess how many square feet they cover in all.
Closest guesser wins a huge print of their own photo, from us. Post your numbers below and we’ll reveal the answer right here in a week, March 14th, 2012.
Links you’ll love:
- How big can I print?
- What can I upload?
- Apps and uploaders Smuggers wrote for you
- Videos at SmugMug
- Our awesome, browser-based uploader
- Speed up your uploads
- Upload and sync your files from Lightroom
UPDATE! The numbers are in. SmugMug HQ has, as of today, 2,227 sq feet of prints hanging on the walls. Chris Skopec, we’ll be in touch with you because you had closest guess at 2,132 sq ft. Congrats!
UPDATE 2! Two folks submitted guesses on FB that were pretty darn close too. Spreading the love is fun, so we’re awarding not 1 but 3 winners! Congrats also to Jonathan Wilson (2200 sq ft) and Jennifer Shirley (2150 sq ft)! We’ll get in touch with you about your prize.
Some of you had some really juicy numbers… which just goes to show that we need to up the ante and cover more walls.
Holy moly, you guys rock!
In a single week after we debuted our free iPhone app, Camera Awesome, we blew right past 2 MILLION downloads.
(This means we averaged more than three downloads per second. And you’ve taken over 10 million photos with Camera Awesome. Wow!)
This review on AllThingsD sums it up.
The #1 Photo App in 55 Countries
We couldn’t do it without you – our friends and family and fans – who have cheered us on, fought for us, and gave us the smackdown when we deserved a good dose of reality.
Thank you to everyone who’s given our app a try. We hope that we’ve accomplished our goal: to make shooting and sharing your life easier and faster. More beautiful. More fun.
Here are some Awesomized pics you’ve been shooting:
It’s not our style to rest on our laurels, so we’ve got to get back to work making your photos look even more awesome here.
The SmugMug Family
If you’re located in Europe, you’re going to want to sit down for this one:
- UK print lab, Loxley Colour, will be joining the SmugMug family of labs.
Print and Ship in Europe
We chose Loxley Colour for their impeccable quality, reputation and dedication to the professional photography industry.
We’re still hammering in the last few nails, but expect to start fulfilling your orders through Loxley Colour by March 23, 2012.
You know we never pre-announce features, but this one was just too good to keep mum. Our European Pros have been begging us for years for something closer, and you’ve all waited long enough!
Come See Us in Birmingham
Now that the cat’s out of the bag, come see us at Focus on Imaging this week. We’ll be at stand #C23, so drop by and show us your smiling faces.
Stay tuned for more details!