21 thoughts on “Release Notes: Bulk Collect Photos, New Google+ Badge, Social Share Buttons and Dynamic Page links”

  1. Somehow I think bulk download for our visitors is more important that bulk collect for us. I didn’t see that listed as a top request in your supposed place where we are supposed to put feature requests (feedback.smugmug.com). We’ve been asking for bulk download for our visitors for many years (check your forums) and it still hasn’t been added nor commented on by you.

    First let me say I have defended smugmug many times to people who complain about stuff like this. I’m a huge fan and have been a member for years. I’m very patient and am willing to put up with a lot However, I’m getting fed up.

    Second let me say that I know this might not be the right forum for this but I’m tired of seeing messages come out touting all sorts of new features that are NOT the ones that people are asking for on the feedback forum. I’ve put multiple tickets in telling y’all that you need to read what people are saying on the feedback site and comment because people are unhappy. I’ve gotten responses from you saying that someone will comment on it or be patient … but it hasn’t happened. A little communication goes a long way to keeping people happy … and keeping customers. So, I’ve tried direct communication with y’all and that hasn’t worked so I’m trying something a little more public.

    There are multiple requests there with a lot of votes that have been there for years while you continue to add other things that don’t show up on that list. Either use your feedback site or don’t. Don’t make us feel like we have input and can request things when you are just going to do what you want anyway … or what you are hearing from some users other places or who is screaming the loudest or something. I don’t know how you decide what you do but please enlighten us. I’m not saying that you are obligated to do everything that anyone requests but to have highly voted on requests that have been there since 2009 sitting there with no status on it is ridiculous IMHO. If you aren’t going to add those features or it is so low on your priority list that you probably won’t get to it, then say so. Don’t leave us hanging and don’t offer a way to leave feedback if you are going to ignore it.

    For example the feature you are telling us about here appears to be a request or similar to one called “Collect Photos – Need to Select Multiple Photos to Collect” that was added on 7/31/2013 and has 154 votes vs Bulk Gallery Download for visitors which was added Oct 2, 2010 and has 825 votes.

    I was holding out hope that once you got your new architecture in place that stuff would get added that had been lingering for a long time but here we are 6 months after launch and the same top voted on requests are still out there lingering.

    Come on folks — easy “download all” button for our end users … it’s not rocket science … your competitors have managed to figure it out.

    Smugmug fan who is getting very frustrated.

    1. We love this. Thanks so much for taking the time to be honest with us, even if your comment is anonymous and we can’t contact you for further discussion! ;)

      While you’re not alone in having mentioned this, and we really do read through every comment here and every piece of feedback that comes through our Support Heroes and Digital Grin. Plus, our feedback forum on Uservoice is just as important, as our Product Development team combs through it on a regular basis. And since we have several channels with a variety of audiences, some features that seem popular on one may not seem as as popular on others.

      I just wanted to also shed light on the fact that that there are several factors that affect the order in which we build things. A big one is, of course, demand, but sometimes there are other factors like technical (back end) complexities that have to be addressed first. So while it may seem like we can just pick and choose things to work on and move down the list, it isn’t that simple.

      We have to balance the demand with efficiency and we do regret it if we can’t fix your #1 request next. Unfortunately we can’t share the road map and so you’ll have to trust us that bulk downloads for guests is something that we’re thinking very hard about.

      Thanks again for taking the time to write that all out.

    2. I just purchased a year of Smugmug and was so excited about all of its features until I learned that it doesn’t allow a “download all in gallery” option for visitors. The bulk collect would be so great if it were for visitors too! Please Smugmug, make these options available to our visitors! Please please please!!!

      1. Hi Ben, thanks for taking the time to find our blog and let us know your thoughts on this. And, welcome! We recommend triggering Download All in your client’s gallery and then forwarding the email we send you to the client. We understand it’s not the solution you’re exactly describing, but we have gotten some other requests for a customer download feature, so we’ll be sure to add it to our list of features to consider.

        Thank you again! Please reach out to our Support Heroes if you have other ideas, or if you run into any trouble at all.


  2. hey guys could you add the ability to delete quick settings and/or edit – rename them? also if you could make the space bigger, we can’t read the entire name so it’s kinda hard to tell them apart (and you can have duplicates with the same name!? )

    1. Hi Phillip, this is a great suggestion. We’ve started hearing more feedback about Quick Settings needing an update in the new SmugMug, so this is on our short list. Thanks!

  3. I absolutely agree with the individual who needs bulk download. I love the new SmugMug, but at this point, I truly NEED bulk download. If it is something you cannot offer, I will likely need to discontinue my support of the service. PLEASE, make it possible. Maybe it’s a bandwidth issue. Make it an add on feature to cover the costs. Maybe it’s something else. I don’t know. All I know is that it is a MUCH needed feature for a lot of people. Allowing us to use SM as a dump tank for completed work is nice, but I can do that anywhere for a lot less money. I need DISTRIBUTION options. Please. Just do it.

  4. Nice to see some updates. I am one holding out to let the roll out smooth out. I am a little confused on the bulk download. I use this a lot and send the link to my clients to allow them to download their images all at once at their convenience. Although I am still on the legacy version, is the download all function not available on the new version? Could someone clarify. Thanks.

    1. The download link option has never been any use to me. I need my clients to be able to download one of two sizes of photos, at their discretion, and also provide them with full size images. That means I have to upload full size images, which are useless to my clients for the majority of their needs. This type of function exists if people wish to purchase digital downloads, but that is not my business model. I just need to give a password for the gallery and allow them to choose which images and what size to download.

      1. Thanks for the detail info on your workflow, Marvin. We understand (now) that this is a feature you’d prefer to have built in to your pro tools from the get-go but we do have a couple of workflow suggestions, if you’ll hear them.

        1. Batch resize your files via programs like Lightroom, then publish them to a separate gallery just for that client. Then the gallery download zip file will be all you need to share with them.

        2. Simply limit the largest display size to the largest size your client wants (like XL). They can snag copies of what they want from the gallery.

        3. Allow the client to choose the specific size they want and “purchase” digital downloads for free by using At Cost coupons.

        Again, we understand that you’d just like for this to just happen, but we hope that one of these solutions is useful. Thanks again!

  5. Trying to add a G+ badge, I keep getting a message: “There was a problem rendering the badge. Verify that the URL and badge type are correct and try again.” No amount of changing or correcting is making this message go away and replace it with the badge.

    1. Hi Doug, one thing to check is to be sure that your ‘Badge Type’ matches the type of G+ profile you’re trying to hook up (profile, page or community). Barring that, could you send our Support Heroes a message with your G+ link and your site info so that we can take a closer look and see why this isn’t working for you? Thanks! http://help.smugmug.com/customer/portal/emails/new

  6. We need to be able to order through mobile why don’t your try working on things that are important to your highest paying subscribers that need these things to run there business by business has suffered because of this.. PS I don’t need a Google + badge to run my business.

    1. Hi Drew, we know that not every feature that we offer may be on everyone’s short list, but we still hope that they’re useful to a lot, especially since we take our cues from user feedback. Plus, you can’t make sales if people don’t know that you exist, and many pros who sell online do heavily rely on social media to connect with potential customers.

      We know that being able to purchase on mobile is a top request, too, so thanks for weighing in.

  7. What about Pin It button from Pinterest!!! And seriously, we shouldn’t have to download addons for our browsers to be able to Pin pictures. Do I have to tell my all my visitors to do the same just because Smugmug will not provide us with a Pin It button!!! Not to mention the other social share services: Tumblr, Instagram etc. And then we are not allowed to add services like AddThis or ShareThis because there’s no support for Javascript!!! So poor and limited!!! :( :( :(

  8. I’m also getting the “There was a problem rendering the badge. Verify that the URL and badge type are correct and try again.” error when trying to add a badge. Email sent to support with screen shot.

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