Home > business, release notes, Sales, SmugMug, Users, video > Pros, Your Fans Are Gonna Love This

Pros, Your Fans Are Gonna Love This

While we’ve had tutorial videos and archived webinars forever, today we’re happy to show you the latest additions to our library: How to Buy Prints & Downloads.

Two New Videos for You to Share

Pros have often asked us for tools that will help sell more prints, gifts, and downloads, because occasionally your fans need a little extra push. So we’ve created a long-format tutorial (7:58) and a short-format tutorial (4:52) showing your fans how to add photos to the shopping cart, understand those framing and cropping options, and check out. Here’s the short version:

We hope that you’ll share these with your clients, or even embed them into your site so that they’re viewable at any time. Tip: Use Customize > Customize Site and drop a YouTube video Content Block onto the page. You can get the video link above.

Here’s to smoother sales at SmugMug!

P.S. Did you know that we have a 100% guarantee on all items ordered through your SmugMug galleries? If you or your customer are not happy for ANY reason, we’ll fix it or replace it for free. We mean it.

Links you’ll love:

  1. Red McQueen
    August 21, 2014 at 4:50 pm

    Thanks you smart Smuggers,

    This will save me making one

    Just one Question.

    If my “Photos and Videos Look Better Here” on Smugmug why are my customers taken to you tube to watch your Video Tutorials, would they not be better in a SmugMug Gallery.

    I am not just having a Dig here, my video guy reckons they display and show better on Vimeo or Youtube than SmugMug and Keeps loading work there instead of in my SmugMug Gallerys where it draws customers to my Site.

    If I use the embed code will my customers be directed to YouTube? Or will they view it on SmugMug on my site

    Regards

    Red

    • Chris MacAskill
      August 21, 2014 at 5:18 pm

      Hi Red,

      Very fair questions! If you use the embed code, customers will see the videos on your site.

      The main difference between YouTube and SmugMug videos is YouTube is better at social–getting views and comments–and we’re better at presentation (displaying them on a beautiful site). So for videos we produce for the love of photography or SmugMug support where we want the world to see them, we post on YouTube. For my family and photography videos, I put them on SmugMug.

      We went through a rocky period where we were having trouble with smooth and fast delivery of videos, partly because we try to keep them at higher quality in terms of bit rate, but to the best of my knowledge that’s been greatly improved. I’d love to know specifics if you’re still seeing playback quality or skipping issues.

      Thanks!
      Chris

  2. August 21, 2014 at 4:59 pm

    I wish the prices were blurred out…

    • August 22, 2014 at 12:22 pm

      Hi Jason, we do sometimes hear from pros who don’t want our base catalog pricing to be seen by their clients and we understand and think that’s a fair point. Since not all pros charge clients the same markup, we suggest educating your customers on why your charge what you do. You shouldn’t be afraid to make money since you’re offering your services, experience, equipment, and expertise – all the reasons why they’re not taking the pictures on their own.

      So we hope that this piece of insight helps and that you can explain this to any client who comes to you asking about the price discrepancy.

  3. Red McQueen
    August 21, 2014 at 5:22 pm

    A version explaining not to use the US Centric “State Drop down box” in the Shipping Info page would be useful for your International customers

    • August 22, 2014 at 12:25 pm

      Hey again, Red, thanks for the tip! That’s a good suggestion, and we’ll keep that in mind for future revisions of this tutorial. :) In the meantime if you’re going to be embedding the video anywhere on your site, you can always drop a bit of text explaining that. Thanks for weighing in!

  4. John Gallagher
    August 21, 2014 at 6:03 pm

    I am not in Smug Mug to sell anything. I am just here to save prints for my own use in an outside blog post.

    • August 22, 2014 at 12:32 pm

      Hey John, we love hearing about the different ways people use SmugMug and of course you’re not required to sell anything unless you want to. We’ll surely have more announcements for features that you will actually use in the future, so stay tuned.

      Have a great weekend!

  5. August 22, 2014 at 6:58 am

    Great tools – thank you again. Already put the links on my site.

    • August 22, 2014 at 12:28 pm

      Hi Ron, yay! We’re so glad to hear it and hope it sparks more sales for you. I couldn’t help but take a look at your site and be blown away by your beautiful performance photography on your blog. Clearly you’ve got a mastery of white balance, too, which is nothing to sneeze at. But it’s always great for us to see the variety of things that people are shooting out there. Keep up the good work!

  6. September 15, 2014 at 7:01 am

    Cheers guys!

    I posted this on my site on it’s own page and it’s had loads of views and resulted in less confusion and more sales after my last event!

    Thank you again!

    • September 15, 2014 at 10:11 am

      Hi Jenna, that’s fantastic news! Great to hear these videos made a difference for your business. Thanks for looping back and letting us know!

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