Stories are breaking on sites like Fstoppers and Brandsmash about private Boudoir photos that appeared on a creepy voyeur forum. It’s hard to imagine a more humiliating nightmare for a photographer or their clients.
Photos came from several sites, including SmugMug, and we paid extreme attention over the last two days to how it happened. We tried to take some comfort in observing that in every instance, it came down to passwords that were guessable in just a few tries.
The question for us was what could we do that we weren’t already? Over the past year, we’ve done considerable work around this problem, but yesterday we decided to expose some of the alerts our systems generate to our customers.
When our systems see several password attempts on a gallery or folder, they now send an email to the owner of the SmugMug site. It identifies the gallery, gives the first few digits of each password attempt with asterisks for the rest (bou***), and adds info like time of day and geographic location the request may be coming from.
Today our Support Heroes are receiving thank-yous from people whose family members couldn’t get in because they left the caps lock key on or forgot some aspect of the password “it’s a cap O (oh), not a 0 (zero)”.
And we read two help tickets from photographers who discovered that their boudoir galleries had password guessers. Fortunately, they had long passwords that were too hard to guess, but they are still making changes like removing the word Boudoir from the title, and making the gallery Unlisted so only people who obtain the link can know of its existence.
One of the security upgrades that came with New SmugMug is we don’t store passwords in a form that could leak in any way, including a systems breach, a bug, or a disgruntled employee. We use an industrial grade, Cryptographic hash function.
The breaking stories are about Boudoir photos, but we host incredibly sensitive photos (all cloud services do) of unannounced products and even, we remember, photos of an upcoming TIME Person of the Year.
1. Set a good gallery password before uploading photos!
2. Set galleries and folders to Unlisted. Unlisted means means no one can see them unless they have somehow been given a link. They cannot guess the link because it has a random string added to its URL. The combination of strong password + Unlisted is extremely secure.
You can learn more about how to protect your SmugMug galleries here.
We hope this helps, and thanks for being part of the SmugMug family!
Chris & Don MacAskill
In the last year we’ve put out a lot of posts on this blog: product announcements, tutorials on taking better photos, tips to make more moolah and articles on how to get the most out of SmugMug.
So in case you weren’t glued to every moment we typed here, we’re sharing one last chance to catch your top 5 favorite articles that you may not have seen:
1) 5 Lies Your Camera Likes to Tell
2) How to Make a Photo Blog
3) The Save Photo Reminder
4) 5 Killer Locations for Your Portrait Sessions
5) Guide Your Guests to the Gold
Why confuse your site visitors? We picked some of the best examples of beautiful, easy-to-navigate sites on SmugMug and show you just why they work so well. Read more >>
And since we’re talking about recaps, it only makes sense to share the “top” five of the more subtle articles that deserve a second round in the spotlight! Here they are:
1) How to Succeed in the Business of Love
2) Why Events Are Best for Your Business
If you’re a pro with a Business account, Events are our #1 favorite tool that you probably don’t know about. Here’s why they work, what your customer will see, and some tried-and-true suggestions for integrating them into your portrait and wedding workflow. Read more >>
3) 5 Things Your Client Needs to Hear
Are your subjects happy? Confused? Confident in your ability to get the shot? Here are our pros’ top tips on what to tell your models so that you have a successful photo shoot… and they have a great time, too. Read more >>
4) How to Make your Visitors Feel at Home
Having a great website is more than just throwing some photos up on the web. Here are our suggestions for creating a helpful, pleasant experience for the people who browse your site. Clients, too! Read more >>
5) How to Organize a Photo Walk
Our photo-fiend-friend Scott Jarvie is known for his ability to rally local photographers to get up and get out shooting! If you’d like to take action and inspire your photo-neighbors to go snapping with you, here’s a few planning tips to get you on your way. Read more >>
We hope you have a safe, warm, happy and thoroughly joyous holiday!
Did you know that SmugMug has a separate Sorcery blog? From time to time our Engineers will take you behind-the-scenes of something we’ve just built, or share some of the valuable insights we’ve had while investigating a particularly tricky fix. If you’re interested in the technical nuts and bolts of what powers our site or if you just want to hear what’s making our hearts beat a little faster, check it out! Their latest post deep-dives into The Phantom Renderer, or “how to make sure SEO works in the new SmugMug.”
Originally posted on SmugMug Sorcery:
Possible solutions were thrown around: do we duplicate our code in PHP? Use an artificial DOM? What about PhantomJS? Duplicating code would be a monumental effort and a continued burden when writing new features. Initial tests of fake/artificial DOMs proved unreliable. A small prototype Node.js web server that hooked into PhantomJS proved promising. Node.js’ async model would be perfect for handling things that wait for I/O like rendering webpages. We came up with the project name ‘The Phantom Renderer’ soon after.
Next in our showcase series of SmugMug pro print labs is WHCC. We joined forces with them two Februaries ago, after you told us just how fantastically they serve the wedding and portrait photography industry. Today we got a behind-the-scenes look at their Standout prints, a wonderful, lightweight option for pros like you looking to buy (or sell!) alternatives to the traditional mat and frame. They’re available on all Portfolio and Business account Pricelists in sizes up to 30×40 and in Lustre, Glossy and Metallic paper finishes.
How do all of you at WHCC stay on top of all the changes and trends in the print market?
We receive a lot of excellent suggestions from our clients! They provide us with great feedback on new products they want or simple ways we can improve or expand our current products to include more variety and selection.
We also stay on top of the trends by staying active and involved in the photographic community and industry. What are today’s photographers looking for? What types of products are popular with their clients? How are they using these products to increase sales? Seeing the many different types of photographers out there and how they use or display different products helps trigger ideas that we can put a creative spin on.
How do your employees stay in the loop?
Photography is such a trendy and ever-changing industry, and our staff stays involved in the community on a frequent basis to keep track of what’s new and popular. They love being able to share input and ideas on current and future products and to be able to get the inside scoop on exciting new products in the works. Since many of our staff members are also working photographers they realize the importance of a well-crafted product. They take pride in offering only top quality products with supreme attention to detail and craftsmanship. That’s why “Often First, Always Best” is our belief for developing new products and services. We constantly strive to be the first to bring great new products and services to our clients. The only thing we want more than being first is giving you the best. Not just our best, the industry’s best.
What’s the history of your Standout prints? Was there a lengthly list of prototypes before today’s version hit the market?
We did not produce our original Black edged Standout mounting substrates ourselves when this product first launched back in 2005. However as Standout gained in popularity as a Wall Display product, we knew we could do more with this product and so we brought the production in-house. This allowed us to keep tighter controls on the quality and inventory levels as well as expand the product. We now offer a total of five edge options including Black, White, Light Wood, Stainless Steel and Bamboo.
What are some of the best features of Standout prints?
Standout has a lot of great features, including its affordability and that it arrives ready to hang. With its light weight and pre-drilled holes, anyone can easily hang these in their home or office.
Standouts are also very versatile, not only with their popular sizes to create large images to sleek collages, but they come in a variety of depths and edging options that will fit anyone’s style.
How would you recommend photographers show off Standouts best?
Metallic Photographic Prints really pop when paired with Stainless Steel edging. Or pair it with a black and white image to create a well-polished, modern looking display. The Light Wood and Bamboo edging is very complementary to outdoor images, while White makes a great use for kids and newborns. Stick with the classic Black for a simple and sleek look or as an easy go-to option for any Senior or wedding image.
Thanks again to the folks at WHCC for sharing their thoughts about what it takes to bring a great print product to market! Remember that everyone at SmugMug can easily turn their favorite photos into prints and gifts by opening any gallery and clicking the Add to Cart button, and SmugMug Portfolio and Business levels can price, sell and fulfill print orders from four print labs. If you’ve disabled printing to visitors, the button will read “Owner Buy.” See how to print at SmugMug.
As we roll into another joyous (and tasty) holiday season, we’re ecstatic about sharing our latest how-to by one of our very favorite food bloggers and writers, Brooke MacLay! Brooke is the master chef and mom extraordinaire behind Cheeky Kitchen, and she’s also a word wizard for us here at SmugMug. She whipped up a delicious behind-the-scenes look at how she juggles her deadlines, shopping, baking, styling and her hungry kids to produce some of the most scrumptious-looking photos in a timely manner.
Bloopers most certainly included.
Read the full writeup over on our education site, and start taking your food photos to the next level this holiday season!
Next in our holiday print lab series are our neighbors just over the hill: Bay Photo. As the first pro-only lab that we introduced at SmugMug, Bay Photo has earned the trust of pro SmugMug photographers since January 2009. Remember that anyone with a Portfolio and Business account can set your own prices and sell all kinds of print products direct from your SmugMug galleries. At Bay Photo, your clients can order Photo Extras like mats, frames and more. Perfect for making a little extra money this holiday season!
Today we’re getting the inside scoop about ThinWraps, one of Bay Photo’s most lightweight mounting options. If you’ve never seen or ordered one for yourself, this is your chance to see just how these special prints are made.
Where does Bay Photo find its inspiration?
We listen to our customers! Our customers are professional photographers and creative artists and we get amazing ideas from them. We do what we can but some ideas are just too unique to add to the line up. We also listen to our employees. Our team members have a ton of experience in their specific area of production. They come up with awesome ideas for how to modify an existing product or for completely new ones. Again we wish we could implement more of the ideas that come from our team members.
What do Bay Photo employees think?
They take pride in producing a product that is of a higher quality than what can be found elsewhere. We make products for professionals and we don’t skimp, often doing by hand what other production facilities may use machines to do. We have true artisans in the lab who refuse to put out an inferior product under the Bay Photo name. Plus, it’s fun!!
How did ThinWraps get their start?
ThinWraps actually have a very interesting beginning. The idea came about one night, late at night, when Larry, the owner, and Polo, one of our production department leaders, were making sample books for our trade show booth. We wanted to show all the different materials we could offer on our books, but didn’t want to use regular swatches and didn’t have the space to have a book of every type of material, so we decided to make the front covers only and mount them on the wall of the booth. When they were prepping the different materials they wrapped one of our photowrap covers, added a block to the back and a light bulb went off! Why not wrap prints on board add a mount block and hang that on the wall? It makes a unique, beautiful finished product ready to hang right out of the box and very contemporary looking.
Once we put it into our ordering system we knew ThinWraps were really a great idea because soon customers were asking for more options and sizes and competitors were starting to offer them too. Our original ThinWraps were the same as what you can order now, but we have added more options; Glossy and Satin laminate over lustre or metallic photopaper or canvas all wrapped around a board and finished with a nice back and your option of a mount block or an easel. You can also choose the original ThinWrap or a padded SoftTop ThinWrap!
Why would you recommend pro photographers give ThinWraps a try?
It is a clean looking product and is very easy for the end customer. It’s ready to hang on the wall right out of the shipping box. No framing or additional service needed. It’s contemporary looking piece and that is playful enough for a kids room or professional enough for an office.
How would you recommend keeping ThinWraps looking great?
The ThinWrap is very versatile and is well finished to last a long time. Like any photographic product it should not be put in direct sunlight, but it is also a product that can put up with a little bit more abuse; if the kids have sticky fingers, the laminate protects the image and can be cleaned off! Our favorite ThinWrap option combo is the metallic paper with satin laminate. It has the awesome metallic sheen without the glossiness which adds depth and a touch of something special to just about any image!
Thanks again to Bay Photo for this detailed look at an innovative product we love! Once again, if you’ve never before turned your images into beautiful prints at SmugMug, you’re missing out. You can easily turn your favorite photos into prints and gifts by opening any gallery and clicking the Add to Cart button. If you’ve disabled printing to visitors, the button will read “Owner Buy.” See how to print at SmugMug.
It’s that time again, happy SmugMuggers! Here’s a quick update on what we’ve updated and fixed over the last few weeks.
Choose Where to Search
This is just what the doctor ordered for all you folks who want to cordon off your viewers’ searches to a specific portion of your site. Now when you click the settings you can choose exactly which folders and galleries get searched using the input in this field.
So, for example, if you took several galleries’ worth of photos on an epic world vacation 2013, fans who are looking for photos of “elephants” in India won’t dig up photos of elephants from your local zoo. Keep in mind that the regular search tips apply, so be sure you’re up to speed.
Tip: This new setting applies to the Search Box content block ONLY, and not to the search box that appears in your site header. That one will continue to search only the page that you’re currently viewing.
NEW AdSense Content Block
We’ve never forced SmugMug customers to display ads on their site, but we do have a fair number of business customers who wanted the ability to display paid ads to their own viewers. Due to popular demand, Power, Portfolio and Business accounts now have the ability to add Google Adsense units to any page on your site using the new AdSense content block.
You can add up to three of these blocks to any page, but please refer to your AdSense Terms of Service for specific information about what you should and shouldn’t do. Enjoy!
Filenames in Organizer
You gave us a lot of feedback about those thumbnails you’re seeing in your site-wide Organizer, and how you wanted to be able to see the filenames for each and every one. It was one of those “Why didn’t we think of that?” moments, so now we’ve added in a toggle for your organizing pleasure.
Find it in the upper right corner of the browsing pane of your Organizer.
Two Slideshow Improvements
Thanks to your feedback on our forums, we’ve added a randomization option to your Slideshow content block, found under the “Display” tab of the block settings. So now you don’t have to decide which photo gets seen first.
We also brought back edge-to-edge, full screen slideshow displays. This applies to the big slideshow that appears after you hit the “full screen” button in any gallery style as well as the Slideshow content block. Note that this applies only if you have Originals enabled in the photos’ gallery settings and if your Original photo resolution is large enough to stretch across the screen. We also won’t stretch (AKA distort) images to fit screens, so you may still see some letterboxing if your image isn’t the perfect shape.
Last but never least, here are our top picks from the mix of other fixes:
- Added back “Sharpening” settings for Power User accounts.
- Properly updated the preview URL when you click Hide Owner.
- Fixed stuttering video playback in some public galleries.
- Photos in passworded galleries with external linking “Off” will display properly when collected and used as featured photos.
- Gallery privacy levels (unlisted, private, passworded) are shown in all gallery picker windows.
Till next time. Keep the feedback coming!
Photos by Michael Bonocore Photography
As we approach the high point of the summer season, we hope that all of you out there are making the most of the long hours and the beautiful light!
But the idea of “traveling with camera” falls somewhere between throwing a point-and-shoot into your suitcase and being hired to cover the Four Seasons’ grand opening. So how do you pack without going overboard, or avoid leaving critical stuff at home?
Travel Podcast with Michael Bonocore
Since so many of us live to take photos, we thought it’d be a good time to sit down and talk with one of our most exuberant and well-journeyed friends, Michael Bonocore, about the art of travel. You’ve probably already seen him on Google+, our forums or at a live event, but he also spends his time around the world guiding others to better photos and better giving through The Giving Lens.
In our podcast, he tells us more about his travels and how to balance being on the road with having the gear you need. Learn about:
- What specific things should photographers think about when planning their next adventure?
- Do you really need insurance?
- Is it terrible to put your camera in checked baggage?
- Besides the camera, what is the most important thing you should take?
- What are the best ways to keep photos organized while you’re not at home?
Have a listen now on iTunes and start preparing for your next adventure. Safe travels, and don’t forget to capture and share your summer memories!
We’re halfway through this orbit around the sun and to those of us in the northern hemisphere, that means it’s time to grab your towel and hit the beach. In the spirit of the ocean, we browsed through Scubazoo‘s incredible collection of underwater photos and videos and were taken aback by the magical beauty of life beneath the waves. How does Scubazoo do it, and what kind of gear does it take? What’s the market for underwater photography? Scubazoo photographer Jason Isley graciously shared a look at how they get that incredible footage.
All photos by Scubazoo
So, who and what exactly is Scubazoo?
Scubazoo is a video production, location management and publication company based in Borneo. Over the past 15 years Scubazoo has managed locations for more than 125 hours of programming within SE Asia for international broadcast. Scubazoo’s cameramen have filmed on upwards of 150 programs from natural history blockbusters such as BBC’s LIFE and Human Planet to hit reality shows like Survivor & The Amazing Race. The Publication department has a number of world class photographers working on various assignments throughout the year and a great editorial team in the office. Scubazoo have provided images to hundreds of magazines and books and have also published several high-quality coffee table books, selling over 200,000 copies internationally.
As a serious photographer as well as a serious diver, what’s in your kit bag? What does a professional setup for underwater photography look like?
It’s not advisable to try and change lenses underwater so, in order to handle macro and wide angle subjects I might encounter, I usually take two setups down with me. For the macro setup I use a Nikon D700 with an AF-Micro Nikkor 60mm f2.8 or an AF Micro-Nikkor 105mm f/2.8D. The wide angle kit consists of a Nikon D800 DSLR with a Nikkor 17-35mm f/2.8 and a Nikon AF 16mm f/2.8 D Fisheye. Both cameras are housed in Nauticam underwater housings. These give me access to every control on the camera and are rated to 100m. Each housing will have two strobes connected by a fibre optic cable and attached with ultralight arms. I use the Inon Z-240′s as they are light and extremely portable and I also usually carry lots of other gadgets like snoots, flourescent filters, wet diopters etc. If I can, I’ll employ a local dive guide to help spot critters and carry the extra setup.
All the usual scuba gear is used – a tank, weight belt, buoyancy compensation device (BCD) and regulator and also wetsuits to extend my bottom time. Even in tropical waters it can get a little chilly!
What has been your most frightening underwater encounter?
During my filming days I filmed the sardine run in South Africa which is basically a massive feeding frenzy including dolphins, sharks, seals etc and that was a certainly a little hairy. However, the most frightening encounter must be the one with a 4.5m salt water crocodile that literally walked all over me underwater.
Which came first, diving or photography?
I didn’t start diving until I was 25 so the photography certainly came first. When I was 15 I use to play with my father’s camera kit and tried to photograph birds in the garden.
Are there any other underwater projects you’ve worked on?
I have worked on many assignments shooting amazing creatures in different exotic locations, however the project that seems to have gained the largest following must be the miniature people series I started back in 2011. The project is based on a futuristic scenario where the planet is completely underwater and the people are living and breathing underwater, I use miniature people to create scenes with the marine life.
Out of all the places you’ve been, what wins the prize as your most exotic locale?
I’m based in SE Asia which is about as exotic as it gets, however I have certainly been based in some extremely remote locations for long periods of time which can definitely effect your sanity. Myself and one of my colleagues lived in a remote village in Indonesia and spent everyday sat opposite each other under the beating sun in a tiny dug-out canoe for three weeks tracking leatherback turtles.
The coldest location was Newfoundland and Hudson Bay in Canada looking for Beluga whales, that trip really confirmed I am not a big fan of cold water diving!
There’s a ton of life under the seas. What is your favorite subject?
Sharks are definitely high up on the list, however you certainly get more of an encounter with dolphins and whales as they appear to be interested in you sometimes. I don’t have a specific favourite subject as I like diversity and think it improves your photography to change subjects and try different styles.
Who are Scubazoo’s customers?
Scubazoo have two large online libraries, one for video and one for photography and we also have regular agents that we provide our images to. I also write articles for dive, adventure and travel magazines but we are really trying to expand our publications department and publish a couple of books each year. One of the books currently in production is for a large resort company and we are shooting all the wildlife and landscapes around their resorts throughout South East Asia.
What kind of equipment, training, workshops, locations, etc., would you recommend to people looking to test the waters, so to speak, in underwater photography?
I would strongly suggest a course with one of the leading underwater photographers that operate locally wherever you’re based. It will rapidly improve your technique. Underwater photography equipment can be quite expensive because you need all the extras to house the camera and underwater strobes, etc. You may want to consider looking for a 2nd hand set-up to start with. There are some great underwater photography sites with plenty of people giving advice and also selling old kits that you can use to get started.
With that, we hope that all of you get your opportunity to take great photos wherever you end up on holiday. Stay safe in the waves, and check out our Photography Perspectives series if you’re looking for some light beach reading!
You’re a photographer who’s oh-so-ready to make money. We hear ya. But if you’ve gotten every hair in place and you’ve still not seen that “Cha-Ching!” email, here are a few possible reasons why you’ve not been getting bites.
1. No Buy Button
Is it there? This is possibly one of the most dire but easiest flubs to fix. Maybe you disabled this or applied a Quick Setting that hid the Buy button from your galleries, but if you don’t switch it back on you’ll never sell a single print. So be sure to check your galleries and if it’s missing, enable printing in your Gallery Settings. Easy peasy!
2. No Pricing
We hate asking this, but… you DID set up your pro pricing, right? With Pricelists it’s really easy to set a pro markup on just the products you want, then apply that pricing to any or all galleries across your site. But if you forget to do this, you won’t make a dime.
Tip: If you don’t want to think about this ever again, check the “Make this my default pricelist” at the top right and we’ll automagically apply this pricelist to all current and new galleries on your site.
Also, are you charging enough? It may seem counter-intuitive, but we can’t stress enough the importance of keeping your prices high and charging what you’re worth. In short: Don’t be cheap.
3. Nasty RCP Message
We’re all about protecting your photos and making sure that you have peace of mind when putting your best work on the web. But there are ways to use them, and then there are better ways to use them. We’re here to show you the latter.
Like your Right-Click Protection message: It’s there to foil right-clickers looking for an easy download, but most photographers just put a boilerplate copyright message, or a threat. Instead of slapping your customers, try to guide them to your Buy button for a profit-making purchase. You’ll look competent AND helpful all at the same time. Fix it under the “Photos” line in your Easy Customizer.
4. Originals On
So many SmugMug users use their galleries to share photos with friends and family. But as a Pro, being that generous may not be so good for business. Originals (and full-res downloads) are on by default, but it’s a quick fix to change this. Just remember to do it!
Open up your gallery settings and look for the Security & Privacy option. Set the radio button to anything smaller than Originals (like XLarge), and to check, log out and take a breeze through your galleries. You’ll always see a Save Photo option when you’re logged in as the owner, but you shouldn’t see it when you’re viewing your site as a guest.
5. Zero Marketing
Ah, the feeling of sweet success on the morning you unveil your website! But wait… did you share the link?
Like relationships, you’ve got to put a little effort in to get something back. So be sure to enter in your keywords, captions, meta description and meta keywords to be sure you get picked up in search engines. Also share the link to your site with friends, Facebook and anywhere else you go online. After all, you can’t make sales if nobody knows you exist.
6. Password Foibles
Many clients want their event galleries locked down with a viewing password, and, yeah, we understand privacy. But our Support Heroes hear from more people than we’d expect that get hit with this one. We hear from confused clients, curious pros who expected instant sales, but the culprit is usually that the password never got shared! So if you’ve just put the finishing touches on your latest wedding gallery and your inbox is a ghost town, think back to whether or not you’ve completed this vital step.
The lesson? Don’t forget to share your viewing passwords with the people that matter most. Since passwords are cAsE sEnSiTiVe we recommend copying and pasting what you type in your gallery settings right into your emails.
7. You Launched Yesterday
It’s possible to find overnight success on the web, but patience is still a virtue. You can plug in every keyword and meta description properly, shared with your Facebook fans and distributed your business cards to shops across town, but you’ll still have to wait to see the effect. It takes time for Google to do its work, and for tongues to wag.
So instead of stressing out, grab your camera, keep on shooting and work on honing your craft. Your soon-to-be clients will only love you more.
- How to create and apply Quick Settings
- Gallery Settings: Your key to almost everything
- What’s Visitor View and why do I care?
- Stop slapping your customers with a good Right-Click Protection message
- How easy is the Easy Customizer?
- Save Photos for site owners
- The Great Pricing Hoax
- The art of getting a link to share
- Warning! Sharing photos will make you lots of money
- SEO and SmugMug
- A privacy cheat sheet
- Publish to Facebook from your SmugMug galleries
- SEO made easy on SmugMug