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Posts Tagged ‘business tips’

Take Your Smiles Further on World Smile Day

October 3, 2014 Leave a comment

Pro Tip: 7 Reasons You Just Lost a Sale

September 23, 2014 2 comments

While you’re here at SmugMug, we want you to succeed. It’s in our blood, as we’re photographers ourselves and everything at SmugMug was borne out of our very own needs to capture the world.

Our Support Heroes often get questions from pros wondering why customers aren’t buying their prints and downloads. So here are some top fixes we’ve found to help cure those lackluster sales.

1) Buying Isn’t Enabled

This is pretty key, but is buying enabled in your galleries? By default it’s on, but just in case you should always look to see if the button in your galleries says “Buy” or “Owner Buy.” If it says the latter (or if you log out and don’t see a Buy button at all), buying is disabled for guests. Owner Buy is useful for those of you who don’t want to sell, but still may want a buy a print for your own living room.

How to fix it: Open your gallery settings and look under the “Shopping” tab. The shopping cart toggle is right at the top of the list, so be sure that’s set to ON.

2) Your Pricing Isn’t Set Up

Maybe people are buying your photos at-cost, with no profit to you? This is the nightmare of some photographers, so be absolutely sure that you’re not sitting there accidentally giving away those photos. Fortunately at SmugMug, Portfolio and Business users can literally set it and forget it with Pricelists, so you can set your markup, sit back, and just let the money roll in.

How to fix it: Visit your Pricelists manager, found in your Account Settings > Business tab. Add in products to your default Pricelist, fill in a few numbers, then save it. All galleries on your site with buying enabled will now reflect those prices to your fans. Business account members can create multiple Pricelists and can apply them to different galleries. Find out more info on our help pages.

3) Nobody Knows You Exist

If you build it, will they come? On the internet, the answer is “No.” Even coding up the most beautiful site won’t make magic if no one on the web is talking about you. So take that first step and share the link, post photos to social media, and create buzz so that Google (and potential new clients) hears about you.

How to fix it: You can copy the link to your site, a gallery, or even a single image right from the address bar in your browser. Or use our handy Get a Link feature. Also, check your site-wide privacy settings and fill out your site metadata so that relevant, descriptive words show up when people search for you.

4) Your Clients Got Totally Lost

The architecture of your site is more important than you may think it is. We’ve covered this in the past, but we can’t stress enough that you should make the content you want surfaced as visible as possible. When in doubt, give your clients a direct link to the gallery containing their photos, so they don’t wander off and get lost.

How to fix it: You can Get a Link to share a gallery or a photo. Have multiple galleries to share? Try Sharegroups (which can also be protected with passwords), or Events & Favorites. The latter is worth its weight in gold for pros, because it lets clients tag the images they love best.

5) They Couldn’t Reach You

What happens when they have a question that only you can answer? How much do you charge? Are you available for a September session? Can they hire you? You’d want to be sure that your email address is available front and center. But we’re surprised at the number of websites we see where this info is hidden, buried, or just plain not included. It’s no wonder sales are slow!

How to fix it: Fill out your SmugMug Profile (found in the top right corner of your logged-in header) with your contact email, then be sure to add a contact link to your menu bar. We won’t expose your email address to spammers, but will send messages from the SmugMug contact form to you. Here’s more info about crafting an effective menu bar.

6) They’re Just Downloading the Photo

Why pay for a photo when you can get it for free? If this thought makes you cringe, then we rest our case. Because SmugMug users come from all walks of life, lots of family use the free download feature to share photos with friends and family. But as a pro, you’d probably prefer cash, so you should double-check that the pictures you’re selling aren’t open for the picking.

How to fix it: Check your image-protection settings to be sure that Originals aren’t enabled in your galleries, which allows any viewer to save a full-res copy to their computers. You can also flip on Right-Click Protection to foil them further.

7) They’re Scared of You

Even if you’re not particularly warm and fuzzy by nature, it pays to be friendly in your most public space. Practice good marketing mojo, and this will be reflected back in the quality of client that hires you. Imbue the text around your site with your own voice and personality, and be sure to guide them each step of the way towards browsing more, reaching out to you, and buying a print.

How to fix it: Our top three picks for warming up your site are (1) your Right-Click Protection message, (2) your gallery description field, and (3) your About page. We’ve always recommended making your Right-Click Protection message helpful, not threatening. The gallery description shows up over your photos and is the first thing they see when they open it, so be sure to greet guests and give them step-by-step instructions on how to buy photos. Combined with your own heroic story on a custom About page, you’ll get fans checking out in no time.

Good luck and happy selling! If you’ve found your own way to troubleshoot slow sales and aren’t afraid to share your tips with fellow pros, we’d love to hear it

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Link roundup:

 

Pros, Your Fans Are Gonna Love This

August 21, 2014 12 comments

While we’ve had tutorial videos and archived webinars forever, today we’re happy to show you the latest additions to our library: How to Buy Prints & Downloads.

Two New Videos for You to Share

Pros have often asked us for tools that will help sell more prints, gifts, and downloads, because occasionally your fans need a little extra push. So we’ve created a long-format tutorial (7:58) and a short-format tutorial (4:52) showing your fans how to add photos to the shopping cart, understand those framing and cropping options, and check out. Here’s the short version:

We hope that you’ll share these with your clients, or even embed them into your site so that they’re viewable at any time. Tip: Use Customize > Customize Site and drop a YouTube video Content Block onto the page. You can get the video link above.

Here’s to smoother sales at SmugMug!

P.S. Did you know that we have a 100% guarantee on all items ordered through your SmugMug galleries? If you or your customer are not happy for ANY reason, we’ll fix it or replace it for free. We mean it.

Links you’ll love:

The Juggling Act: Time Management Tips for Busy Photography Moms

To celebrate moms, we took time to chat with a couple of our favorite photographers, Natalie Licini of Je Revele Fine Art Photography and Chrysta Rae of Chrysta Rae Photography, about how they juggle successful photography businesses with raising their family. They’ve shared a little insight into how to get the kids to the dentist and  invoices in the mail, all while keeping their clients happy. Like all moms, keeping all those balls in the air is a struggle. But one that is rewarded with the best of both worlds – time with their children and paying the bills doing a job they love.

Today we’ll see their top five tips for getting everything done like a pro. 

Photo by Chrysta Rae

1) Make – and Stick to – a Strict Schedule

One of the biggest advantages to being your own boss is setting your own schedule. But that doesn’t mean that work has to slide into family time and vice versa. Find a balance between the responsibilities of your business and your children no matter how tough it is, especially when your office is at home and you’re truly never far from work.

Natalie Licini:

I try to work Monday through Thursday and keep weekends free. Each day I wake about 8am, spend time with my children, check email, drink coffee, and then drive to our New Jersey office by 10am. We have two photo shoots per day on Monday, Wednesday, and Thursday with Tuesdays reserved for client viewings (sales appointments), usually late in the day to accommodate working clients. Fridays I reserve for accounting at home. Every day I handle client inquiries and questions and head home about 5pm. Every other Saturday is date night with my hubby and every single Sunday we have dinner with my parents, brothers, aunt, and cousins. It’s my favorite day of the week. We just relax, talk about life, and enjoy the company.

Chrysta Rae:

I drop the kids off at school, then I’m off shooting. I can book 1 to 6 shoots a day (once I did 9, but I almost died). While I’m out, I have to find multiple addresses and deal with realtors, homeowners, builders, and managers on location. I help stage, clean houses, make small talk, shoot, and then I scoot to my next booking. I pick up my kids and take them to hockey, or go grocery shopping, or pick up their friends, etc. Both my kids love it and thrive in hockey. And in my schedule, hockey is non-negotiable. They are members of a team, and that has huge value. Nothing interferes with that. And as much as I can, I’m at each practice and every game cheering them on.

Photo by Chrysta Rae

2) Stay In Focus, No Matter Where You Are

Focus on the job at hand. Be present in the moment, and with the people you’re with at that time. Give all your attention to your clients when you’re working with them, and to your family when it’s their time for your attention.

Chrysta Rae:

My main focus is always my boys. Their needs come first. Work is always there, so I just make sure when I’m with my kids, they know they’re my priority. I’m lucky they understand how hard I work, and that I’m doing it to better our lives. And when I’m at work, I build a true bond with all my clients. Simple things like not bringing my phone into a client’s home—it’s easy, but important. They know they’re the only focus I have while I’m with them. I ask questions and talk about my personal life; my clients truly know me and, in the end, they know they’ll get my best effort AND that I truly care about them.

3) Don’t Be Afraid to Outsource

Whether it’s help with the kids and the house, or with the non-photography tasks of your business, know when to hire an extra set of hands or two. Relinquishing control can be hard, but you’ll save that much more energy to focus on the things only you can do.

Natalie Licini:

We have an au pair who lives with us. She helps with the children during the day while I’m at the office, feeding, dressing, playing with the kids, and getting them to and from school. In New York City having an au pair is more economical than day care, which costs 35-50% more. My team helps with editing, printing, writing, and preparing our clients’ orders for pickup. I’ve hired additional staff to write for Je Revele, and we have an in-house editor.

4) Love What You Do

We hear from photographers all day, every day, that they love their jobs. Keeping your heart in line with your hands is the best way to guarantee success, and that you’ll wake up every morning excited about the days ahead.

Chrysta Rae:

The biggest perk of doing photography for a living and raising my boys is they SEE daily that if you love something, you can find a way to make a living doing it. Work should be something that gets you out of bed in the morning, not something you press the snooze button on while dreading the day ahead of you. The bottom line is I do what I love and have found a way to make money doing it, and I also have balance with my family. Being a mom is the most important job in the world, and the most rewarding. I truly think I’m giving them a very big life lesson in finding their passion and empowering them. With enough persistence and passion, anything’s possible—it’s there for them to grab.

Natalie Licini:

If you love what you do, and can pour your heart and soul into growing your business, do it! Don’t let fear hold you back. I’ve had photography mentors over the years who’ve really helped me grow and establish my business. Attend workshops with some of the masters in our industry and you’ll find your skill level improve dramatically.

Photo by Chrysta Rae

5) If  You’re Just Starting  Out

Making the leap to start your own photography business can be the most exciting step of your life, especially if you’re coming away from being a full-time parent, or a more traditional job. Here are two final tips to keep in mind if you’re looking to go pro.

Chrysta Rae:

Set a timeframe. I gave myself one year: if I could pay my bills and still afford a few luxuries at the end of it, I would continue. It started up quite quickly for me; I posted on Facebook that I’d offer $50 photography sessions for families while I was still in school. It was truly just to give me things to shoot and learn “in the field.” From that one post I did hundreds of portrait sessions and, after I graduated, I was confident enough to even shoot weddings.

Natalie Licini:

Network! I suggest networking with your community, business owners, moms, and dads. Always gently mention you’re a photographer and be prepared to hand them a brochure of your work. I have little accordion brochures in my purse that I give out by the dozen, thanks to a suggestion I heard on creativeLive from Sue Bryce. Rather than having someone lose my business card, I give them a brochure so they can see my work immediately. It makes a good impression that helps them make a call to book a session with me.

Do you have your own secrets to running a tight family ship? We’d love to hear them! Add your comments at the end of this article.


About Chrysta: 

My name is Chrysta Rae. I’m a professional interior/real estate photographer working full time in the Edmonton, Alberta area. I have 2 amazing children, Tyson (he’s 11) and Grayden (he’s 10). The boys are in grades 5 and 4, and both play in high level hockey all winter, and both play spring hockey as well. My kids are exceptional people. They’re funny, kind, thoughtful, dorky, and loveable. I love being their Mom.

My family was first. I started photography professionally when my youngest went into grade 1. I have always been a very self-empowered business person. I previously owned a closed captioning business that ended when my youngest son was about 2. With the recession and new technology, the business just slowly died. I was a stay-at-home Mom until both kids were in school… then I needed to fill my days back up again! I had always loved photography and decided to focus my attention on it on a “professional” level. I enrolled in the New York Institute of Photography and devoured everything I could to learn every single thing I could about every aspect of it.

About Natalie: 

I was born and raised in New York City. I reside there with my husband and 3 children. We have 2 girls ages 5 and 4 and our son is 11 months old and already walking. Yay! My daughters are in dance, piano and have singing lessons. It’s busier than it sounds, but we have a manageable schedule.

I opened my business 6 months after my first child was born in 2008. I started photographing clients using backdrops in my basement in 2008. In 2011, I left my full time job and moved to my first studio. Then in 2012, I rebranded and opened our flagship studio in a historic New Jersey Castle.

Your Favorite Smug Tips of 2013

December 23, 2013 2 comments

In the last year we’ve put out a lot of posts on this blog: product announcements, tutorials on taking better photos, tips to make more moolah and articles on how to get the most out of SmugMug.

So in case you weren’t glued to every moment we typed here, we’re sharing one last chance to catch your top 5 favorite articles that you may not have seen:

Festive photo by Rachel McFarlin Photography

1) 5 Lies Your Camera Likes to Tell

Think your camera is your best friend? Think again! Keep these tips close so that you get the perfect picture in even the trickiest situation. Read more >>

2) How to Make a Photo Blog

The new SmugMug’s powerful customization options makes it a snap for Power, Portfolio and Business account holders to create their own completely custom Pages… perfect for bloggers. Read more >>

3) The Save Photo Reminder

Scared that people are stealing your full-resolution photos out of your gallery? Don’t worry, we show you how you can tell if it’s happening or not… and what you can do to stop it. Read more >> 

4) 5 Killer Locations for Your Portrait Sessions

Bored of the same old look? Try these ideas for fresher, fun family portraits, or with your next photo shoot with any client. The best locations may be hiding right under your nose. Read more >>

5) Guide Your Guests to the Gold

Why confuse your site visitors? We picked some of the best examples of beautiful, easy-to-navigate sites on SmugMug and show you just why they work so well. Read more >>

And since we’re talking about recaps, it only makes sense to share the “top” five of the more subtle articles that deserve a second round in the spotlight! Here they are:

Beautiful Boudoir portraits by Je Revele Fine Art Photography

1) How to Succeed in the Business of Love

Our friends at Je Revele Fine Art Portraiture explain their secrets behind building – and maintaining – a happy client base. Perfect for planning your 2014 portrait and wedding schedule! Read more >>

2) Why Events Are Best for Your Business

If you’re a pro with a Business account, Events are our #1 favorite tool that you probably don’t know about. Here’s why they work, what your customer will see, and some tried-and-true suggestions for integrating them into your portrait and wedding workflow. Read more >>

3) 5 Things Your Client Needs to Hear

Are your subjects happy? Confused? Confident in your ability to get the shot? Here are our pros’ top tips on what to tell your models so that you have a successful photo shoot… and they have a great time, too. Read more >>

4) How to Make your Visitors Feel at Home

Having a great website is more than just throwing some photos up on the web. Here are our suggestions for creating a helpful, pleasant experience for the people who browse your site. Clients, too! Read more >>

5) How to Organize a Photo Walk

Our photo-fiend-friend Scott Jarvie is known for his ability to rally local photographers to get up and get out shooting! If you’d like to take action and inspire your photo-neighbors to go snapping with you, here’s a few planning tips to get you on your way. Read more >>

We hope you have a safe, warm, happy and thoroughly joyous holiday!

Podcast: How to Make Money in Your Basement

October 15, 2013 1 comment

If you’ve ever considered opening your own photo studio for your clients, this month’s SmugMug podcast is just for you.

Studio photography offers a ton of convenience in a compact space.  You’re in total control, leaving nothing to the weather, light, temperature, or anything else that could complicate your interaction with your clients. But renting a commercial space can be expensive. Why not use the extra space you’ve already have?

New Podcast: Having a Home Studio

We talked with family and senior photographer Steve Harrington about how his booming business began right in his basement. He answered questions that you may have wondered about having a home studio, like:

  • How did your family react to this decision?
  • Do you need special insurance?
  • How do you handle marketing of your address on social media?
  • Have you ever had a customer just arrive at your door?
  • Did anyone pass on your services because you were working out of your home?

Photo by Steve Harrington Photography

Listen to the podcast now on our new podcast site! And we hope that those you considering the move to studio photography learns a bit more about the options available to you.

PS. If you’re hungry for more, don’t forget to visit SmugMug’s education site for more podcasts, video tutorials, our live events calendar and tons of articles about photography, running a business, and how to get the most out of your SmugMug site. See you there!

New Online Events: Nature Photography and Making the Leap to Pro

August 22, 2013 3 comments

Making the Leap from Mom to Pro

As the new school year creeps closer, it’s time for many of us to transition back from full-time parent to  full-time pro.

This month’s SmugMug podcast features Clickin Moms’ teacher and mom extraordinaire, Alicia Gould, of Alicia Gould Photography. Like many professional photographers, she started out by taking photos of her family, then watched her hobby blossom into a successful pro business. We sat down and asked her about all the fun and hard work that many women experience when making the leap, and what issues you might face when you start your own new business.

You’ll hear answers to questions like:

  • Do you need previous experience or an artistic background?
  • How and why you should balance your time with your family?
  • How do you judge success as a momtographer?
  • What’s the most important decision you can make when starting your business?
  • What are some unexpected mistakes you may end up making?
  • What kind of equipment is in a successful family photographer’s kit?

Photo by Alicia Gould Photography

Download the podcast right here and have a listen while you put the finishing touches on your latest summer photos. We think you’ll be inspired to take your shooting to a whole new level!

Composing Images in a Natural World

SmugMug Webinar's guest nature photographer, Steve Gettle If you prefer photographing trees to toddlers, join our upcoming webinar, featuring world-reknown nature photographer Steve Gettle.

We’ll focus on the many elements that make up the composition of a beautiful nature image, using hundreds of examples and practical, real world situations. You’ll learn the “rules” of composition as well as when and why to break them. You’ll find out how to see the picture, and how to work a subject to maximize the potential of every situation.

In addition, we will cover how to control such things as lighting, backgrounds, depth of field and perspective to enhance your composition.

Composing Images in a Natural World
Thursday, August 29th, 2013
8:00 PM ET, 7:00 CT, 6:00 MT, 5:00 PT and 1:00 AM BST
Register HERE

Photo by Steve Gettle 

***UPDATE!*** You can watch the recorded webinar on our YouTube channel.

We hope that everyone out there has been having a great summer full of wonderful experiences… and the pictures to prove them!

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