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Posts Tagged ‘pro sales’

Pro tip: Sell Downloads and Don’t Leave Money on the Table

February 25, 2014 4 comments

Hey there, Portfolio and Business photographers: We’ve heard that a lot of you didn’t know that you could make money selling digital files on SmugMug. And maybe there are those of you who did know, but still weren’t sure about how to get  going.

Your photo clients may not always be looking for just traditional paper prints. So we’re here to show you that with just a few extra clicks, you can start selling digital photos and videos in addition to your usual physical print items.

Our latest pro article spotlights this commercial conundrum. We discuss why digital sales are essential to most any photographers’ businesses… and how you can get set up so that you’re not leaving money on the table.

Read the full article now on SmugMug Academy >>

The “Why Haven’t I Made Any Sales?” Checklist

June 18, 2013 35 comments

You’re a photographer who’s oh-so-ready to make money. We hear ya. But if you’ve gotten every hair in place and you’ve still not seen that “Cha-Ching!” email, here are a few possible reasons why you’ve not been getting bites.

1. No Buy Button

Missing Buy button on a pro website

Is it there? This is possibly one of the most dire but easiest flubs to fix. Maybe you disabled this or applied a Quick Setting that hid the Buy button from your galleries, but if you don’t switch it back on you’ll never sell a single print. So be sure to check your galleries and if it’s missing, enable printing in your Gallery Settings. Easy peasy!

Enable SmugMug's shopping cart

2. No Pricing

Set your SmugMug pricing

We hate asking this, but… you DID set up your pro pricing, right? With Pricelists it’s really easy to set a pro markup on just the products you want, then apply that pricing to any or all galleries across your site. But if you forget to do this, you won’t make a dime.

Tip: If you don’t want to think about this ever again, check the “Make this my default pricelist” at the top right and we’ll automagically apply this pricelist to all current and new galleries on your site.

Also, are you charging enough? It may seem counter-intuitive, but we can’t stress enough the importance of keeping your prices high and charging what you’re worth. In short: Don’t be cheap.

3. Nasty RCP Message

Great example of an effective RCP message.

We’re all about protecting your photos and making sure that you have peace of mind when putting your best work on the web. But there are ways to use them, and then there are better ways to use them. We’re here to show you the latter.

Like your Right-Click Protection message: It’s there to foil right-clickers looking for an easy download, but most photographers just put a boilerplate copyright message, or a threat. Instead of slapping your customers, try to guide them to your Buy button for a profit-making purchase. You’ll look competent AND helpful all at the same time. Fix it under the “Photos” line in your Easy Customizer.

4. Originals On

Disable free originals downloading in your gallery settings

So many SmugMug users use their galleries to share photos with friends and family. But as a Pro, being that generous may not be so good for business. Originals (and full-res downloads) are on by default, but it’s a quick fix to change this. Just remember to do it!

Open up your gallery settings and look for the Security & Privacy option. Set the radio button to anything smaller than Originals (like XLarge), and to check, log out and take a breeze through your galleries. You’ll always see a Save Photo option when you’re logged in as the owner, but you shouldn’t see it when you’re viewing your site as a guest.

5. Zero Marketing

Ah, the feeling of sweet success on the morning you unveil your website! But wait… did you share the link?

Share that gorgeous sunset!

Like relationships, you’ve got to put a little effort in to get something back. So be sure to enter in your keywords, captions, meta description and meta keywords to be sure you get picked up in search engines. Also share the link to your site with friends, Facebook and anywhere else you go online. After all, you can’t make sales if nobody knows you exist.

6. Password Foibles

Share your gallery password

Many clients want their event galleries locked down with a viewing password, and, yeah, we understand privacy. But our Support Heroes hear from more people than we’d expect that get hit with this one. We hear from confused clients, curious pros who expected instant sales, but the culprit is usually that the password never got shared! So if you’ve just put the finishing touches on your latest wedding gallery and your inbox is a ghost town, think back to whether or not you’ve completed this vital step.

The lesson? Don’t forget to share your viewing passwords with the people that matter most. Since passwords are cAsE sEnSiTiVe we recommend copying and pasting what you type in your gallery settings right into your emails.

7. You Launched Yesterday

Fill in your SEO settings to maximize your search engine results

It’s possible to find overnight success on the web, but patience is still a virtue. You can plug in every keyword and meta description properly, shared with your Facebook fans and distributed your business cards to shops across town, but you’ll still have to wait to see the effect. It takes time for Google to do its work, and for tongues to wag.

So instead of stressing out, grab your camera, keep on shooting and work on honing your craft. Your soon-to-be clients will only love you more.

Link roundup:

New Bay Photo Products to Buy and Sell

April 19, 2013 41 comments

Great news for people who love holding beautiful photos in their hands: We’re adding more print products to our catalogs, starting with Bay Photo.

On April 26, 2013, we’ll be adding loads of new stuff to your Bay Photo catalog and make some price changes that we hope you’ll love. We’re giving you seven days’ notice so that you have plenty of time to study the list and make any adjustments you’d like to your pro pricing.

So read on for all the details and be ready to sell more goodies!

So, What’s New?

ThinWraps and MetalPrints have long been some of your favorite ways to display your photos, but for the longest time SmugMug offered only one finish for each. So we’re thrilled to announce three new variations:

  • ThinWraps now available in Lustre Satin and Canvas Satin finishes, in addition to our existing Metallic Satin finish.
  • MetalPrints now available in Satin finish, in addition to the Glossy finish we already offer.

We’ve added a ton of new print sizes, 40 in all. The complete list is included at the end of this post.

And there are some important changes in the Bay Photo base print costs:

  • Pricing on 114 items are now a bit higher, BUT……
  • We’ve dropped the pricing on 386 different items.

For math lovers, that’s a mean price change of a $4.89 decrease. The median price change is a $2.47 decrease.

The entire spreadsheet with before and after prices can be viewed here:

Bay Photo catalog prices, with color correction

Bay Photo catalog prices, with no color correction

We hope to add lots more new Bay products to your SmugMug catalog soon, so let us know what items you’d love to see.

What do I need to do on April 26th?

Your Bay Photo Pricelists will automatically adjust to reflect the above changes, but remember that the new items won’t be visible to your clients until you add them to your Pricelists.

All price changes will depend on whether you price by profit, price or use rounding:

  • If you’re a pro who sets your Pricelists by the price displayed, we highly recommend that you give your pricing a once-over to be sure that you’re happy with the amount of profit you’ll earn.
  • If your pricing is set by Profit, you won’t see any impact to your take-home pay but the displayed price on your site may change especially if you don’t use rounding. You may want to update any printed materials that show your prices.

As always, if you use our Coupons feature, double check those to be sure that you won’t get any surprises to your profits on your next sale.

How do I check my prices?

Portfolio and Business Smuggers, open up your Account Settings and look under the “Business” tab. You’ll find your Pricelists manager under the Making Money section.

Click on each Pricelist and be sure that all of the numbers under the “Profit” column are to your taste, and add in any of the new print sizes that you’d like to offer.

Don’t forget to save your changes!

Will there be updates to EZ Prints, WHCC or Loxley Colour’s catalogs?

In due time, yes! As we stated above, we’re starting with Bay Photo first, but you’ll see new products from our other labs as we get the details worked out.

The ability to more easily add new print products to our catalogs was one of the biggest reasons why we urged pros like you to migrate your pricing over to Pricelists. We hope that you’ll agree that it was worth the change.

The List

Here’s the complete list of all the new print sizes you’ll be able to offer, sized in inches:

  • 13×19
  • 4×10
  • 15×30
  • 30×45
  • 40×40
  • 40×60
  • 15×20
  • 10×14
  • 10×28
  • 14×20
  • 30×50
  • 30×60
  • 30×90
  • 30×120
  • 5×15
  • 6×18
  • 8×24
  • 11×33
  • 16×48
  • 20×60
  • 5×20
  • 6×24
  • 8×32
  • 10×40
  • 12×48
  • 16×64
  • 20×80
  • 10×18
  • 15×27
  • 20×36
  • 6×6
  • 14×14
  • 36×36
  • 20×40
  • 12×16
  • 20×50
  • 40×50
  • 40×70
  • 40×80
  • 40×90
  • 43×96

Print Lab Love: Find Your Perfect Match in 2013

January 23, 2013 14 comments

It’s that time of year again: lab-shopping season. As the New Year rolls in, photographers focus on bettering their businesses and we know there’s nothing more exciting than delivering a beautiful print of a beautiful photo.*

You’ve probably noticed that SmugMug offers not one, not two, but FOUR fabulous print lab options, each offering a full array of great print products. So if you’re a seasoned pro who already has a favorite, we may already be friends with them.

Four labs means a ton of amazing print options, more than 600 different products in total. But before you start sweating, here’s a quick rundown on each one to help you narrow down and pick the best fit for your photos.

No matter what, rest assured that you get a single, cohesive online presence and a full business solution when you’re at SmugMug.

Your work is in good hands.

EZ Prints

EZ PrintsBased just outside of Atlanta, Georgia, these guys have been a true powerhouse print lab fulfilling orders for some of the nation’s biggest event companies. But they’re more than just brawn — they put all that experience to work getting your print orders out the door quickly and economically, whether you buy one print or one thousand. EZ Prints is available to every single SmugMug user, and they fulfill all 4×8 and 5×7 photo card orders, to boot.

Bay Photo

Bay PhotoOur friends at Bay Photo enjoy the sun and fresh sea air each day in Santa Cruz, California. The positive effects are evident in the pride they take to their work, attention to detail, and the approach to customer service. Business and Portfolio SmugMuggers tell us that Bay Photo’s hand color correction, meticulously strong packaging and innovative product lineup are essential to the satisfaction of their clients. Plus, did you know that using Bay Photo also offers delicious Photo Extras like mats, frames, mounted prints and more, so you save a trip to the framers?

Loxley Colour

Loxley ColourLast year we unveiled our first non-USA print lab, Loxley Colour. Situated in the outskirts of beautiful Glasgow, Scotland, they’re ready to fulfill all your highest-end print and display needs, right from your SmugMug gallery. They’re particularly popular with picky pros (and their picky customers) in the UK, but they’re happy to ship anywhere in Europe… and beyond.

White House Custom Colour

WHCCWe started hearing that SmugMug Pros wanted even more print lab options, so we put our ears to the ground. White House Custom Colour won by being a crowd favorite and by passing our rigorous print quality test with flying colors. We felt confident that they met our (and your) incredibly high standards for beautiful prints each and every time. They hail from the Twin Cities in Minnesota, and opened a second and third location in Dallas, Texas and Fresno, California, to bridge pros from all corners of the United States. They’re a family-grown business just like SmugMug, proving that we have a lot more in common than just a love for photography.

Three Quick Notes

1) EZ Prints is available at all SmugMug account levels.

2) Bay Photo, WHCC and Loxley Colour are only available if you have a Portfolio or a Business level account.

3) All labs ship their goodies everywhere on the planet. But for logistical reasons, you may choose to pick the lab that’s closest to you.

Here’s hoping that you fall lens-over-heels in love with your your perfect lab this year!

* We know that DPI really stands for “Delirious Pixel Infatuation.”

Categories: business, Sales, SmugMug, smugmug

New for Pros: Photo Extras Help You Sell More Through Bay Photo

June 12, 2012 112 comments

One of your top requests over the years has been, “Can I offer my customers mat and frames when they buy from my site?” Which spurred us to come up with today’s catalog-busting release, Photo Extras.

What are Photo Extras?

They’re à la carte upgrades available for prints you sell through Bay Photo. Your customers can choose them through an ‘Add Photo Extras’ button under each item in the shopping cart, before they check out.

What are the options?

There’s tons! Frames, mats, contemporary mounting options and even paper surface textures are all available with a few mouse clicks. And they can be purchased in lots of different combinations to create something truly unique.

  • Mats. 3 professional picks: 1.5″ wide mats in White, Off-White and Black.
  • Frames. 14 tasteful types: Flat wood, box wood or aluminum in a variety of colors. All served with clear, shatterproof acrylic.
  • Mounting. 7 sturdy selections: 2mm Styrene, Bevel mount, Gatorfoam and 3/4″ Standouts.
  • Finishes. 5 awesome alternatives: Pebble, Canvas and Linen surface textures, Satin Laminate and scratch-resistent Protective Coating.

*Note that not all options are available for all print sizes.

Swing by our general catalog page to get more info about each choice.

How do I use them? Do I have to?

Photo Extras are on by default for all Pricelists set to Bay Photo. Open up your Pricelists manager and create a new Pricelist with Bay Photo as the print lab. Be sure the “Allow Photo Extras” box is checked at the bottom of the page. That’s it!

If you’re already using a Pricelist that sells through Bay Photo, you’re already offering your customers the full array of goodies because it’s on by default. You don’t have to do a thing.

But you don’t have to offer Photo Extras if you don’t want to. Disable them by opening up your Bay Photo Pricelist and uncheck “Allow Photo Extras” at the bottom.

 

Can I set my own price for Photo Extras?

Right now, Photo Extras are only available at the default price, but you’ll still earn a profit on the print portion of the order.

We’re pretty sure some Pros will want to set a markup on each Photo Extra upgrade (just like the other goodies in your catalog), but don’t worry — it’s on our radar!

Are they covered by Coupons and Packages?

At this time, no. Photo Extras aren’t yet available for prints purchased in Packages, and Coupons apply just to the print portion of each order. We didn’t want you, the Pro, to end up covering the unexpected cost of a ginormous mat and frame. That wouldn’t be fair, would it? More about Coupons and Packages.

Your customers will love Photo Extras because they get it all in one step: Ready-to-hang, beautifully finished prints without a trip to the framing shop.

Which means you’ll sell more and make more money.

We hope that you’ll tell your clients about them, give them a try and share your feedback with us. Our ears are perked.

5 Marketing Tips You Never Suspected Could Double Your Business

May 2, 2012 7 comments

Want to sell more? Who doesn’t! Uploading your photos is a great first step, but there’s way more to business than that.

Today we’ll be sharing a few very simple ways to hook clients and get them buying prints, gifts, downloads and more. Best of all, these features are already built in to every SmugMug Pro account.

1. Custom domain.

You don’t need your own domain to share and sell, but it sure makes you look like a million bucks. But that price is deceiving: Most custom domains cost under $20 per year, which is way less than you make in an hour of shooting. And if that isn’t enough, you can usually get a custom email address wrapped up into the deal. A unified brand says you’re cool, polished and professional.

Get it now: Snag your own URL on SmugMugDomains.com and get set up in 15 minutes. Questions? Talk to our heroes!

2. Keywords.

If a photographer builds a website and there’s no keywords around, does it get found? We’re sure you’ll be sharing your shiny new website on Facebook and forums, but go the extra mile to make sure search engines know you’re there, too. Adding photo-, gallery- and site-wide keywords will boost your Search Engine Optimization and help put you in touch with Google-savvy clients.

Get it now: Start tweaking your keywords using your gallery Tools menu. And check out our full list of SEO tips for maximum marketability.

3. MOO Cards.

Put your name on the map with beautiful custom business cards by MOO.com. These guys love to print and it shows in their approach to getting you fun and friendly cards that are durable enough to hold up to your business. You can print a different image on each one and use them to share pre-gallery URLs or coupon codes at your event. And they even come in two handy sizes: Regular or attention-getting MiniCards.

Get it now: Find great deals on MOO on our ClubSmug page and get your beautiful pocket portfolio ready to go. Get started in your gallery’s Buy button, under “Business Cards.”

4. Print Samples.

Set the hook the first time you sit down with your client. Ordering your favorite images printed across different papers and formats doesn’t just get you up close and personal with our pro labs – it gets your customers excited about printing their own memories on something they can touch, feel and hang on the wall.

Get it now: Check out our catalog and go nuts. It’s worth it. And if you’re not happy with them, tell us! We stand by our guarantee.

5. Thank You Print.

Your customer’s experience doesn’t end after clicking “Buy.” Stay in touch and keep them thinking of you by adding a 4×6 Thank You Print in the delivery box. You can customize it with any image or message you wish (like a coupon code towards their next purchase, *hint hint*) and we’ll pack it up and send it along.

Get it now: Design your image file and upload it to the Pros section of your Control Panel. Read all about Order Branding.

Are you ready to bust out and start making more sales? Even if you’re already a seasoned SmugMug Pro, we hope these tips help you think up more creative ways to share your work and spread the word.

Now go get ‘em!

Links you’ll love:

Categories: business, Sales

Welcome, Loxley Colour!

March 23, 2012 78 comments

Hellooooo, Europe. Loxley is finally here to serve SmugMug Pros who live across yonder seas. (Well, the Atlantic.)

Before we dig into the details, we just want to say a quick, heartfelt “Thank you!” to all of your European SmugMuggers who have waited so long for this sweet moment. Huzzah for the printer!

What’s so special about Loxley Colour?

Where should we start? Their unmatched reputation is the result of over 50 long years of incredible quality and service. They’re a family-driven company, which we dig. And like SmugMug, they’re completely and wholly focused on bringing the best products to photographers and their clients… no matter what. They know the business, and it’s their mission to continue to make sure that artists thrive doing what they love.

In other words, they rock. And we’re thrilled that they’ve said “Yes!” to becoming part of our family.

What products can I buy (or sell)?

Swing by their corner of our catalog and you’ll see the traditional glossy, lustre and metallic prints in the sizes that your clients already know and love. But you’ll also see some tasty new ways to showcase your images, like:

  • Glacier Block. Crystal clear 30mm acrylic block creates a unique prism effect.

  • Acrylic Window. Contemporary acrylic mount with 2″ frosted borders and corner standoffs.

  • Alumini Print. Offers the most vibrant, luminous and waterproof option for your photos.

  • Edge Print. Durable 1″ borders provides a polished, modern look without the need for a frame.

Juicy, right? And there’s more, so see it all in our Loxley catalog.

How do I start selling through Loxley?

Simply open your Pricelists manager and create a new Pricelist, choosing Loxely Colour’s logo. Add in the products you want to offer, specify your profit (or price) and you’re done.

Remember that due to the unique SKUs each lab offers, you can’t just switch labs on a Pricelist you’re already using. But it’ll only take a few minutes to set up and apply a new one, you’ll see!

What if I have VAT Exemption number?

Open up your Control Panel and click on the Settings tab, then click to edit your billing info. The last field at the bottom is where you enter that number.

How do I sell to both US and EU markets?

You already are! It’s true. You’ve always been able to sell and ship to anyone, anywhere in the world. And since we added the ability for customers to check out in one of 5 popular currencies, it’s gotten even easier.

Still, if you want to offer different labs to different customers, try setting up separate Pricelists for each lab that you use and apply them to your galleries or photos. You may want to point your US customers to a different gallery than the one from which your European clients buy.

Can I use Loxley if I have a Basic or Power account?

Not yet, but we do plan on including Loxley’s print services to all SmugMug accounts after we’ve confirmed our Pro integration is a smashing success.

Ready? Set? Sell!

We hope that you and your clients love the quality and innovation that Loxley Colour brings to the table. We can’t describe how sweet it is to finally bring you a lab in Europe, and one so highly sought-after, to boot.

As always, tell us how it’s going, how they’re doing and how it’s working for you.

4 Signs That Your Clients Are Ripping You Off (and what to do about it)

March 21, 2012 57 comments

Update March 27, 2012:

Dear Smuggers, we screwed up, big time. 
 
In the original version of this Pro Tips blog post, we featured screen grabs of photographs from a customer whose work we admire and respect. We did not ask their permission before publishing the post, and the photos were displayed in an inaccurate context. This was dumb, and we are ashamed to have caused this photographer even a moment of grief.
 
Our editorial team has been working hard to help customers make the most of their SmugMug accounts. In this case, we wanted to spread the word about image protection. To our dismay, we made a really bad decision that hurt a customer we have nothing but respect for, and we are so sorry.
 
Our Editorial Policy going forward is to Ask First, Period. No image will ever be used in our blog posts, emails, or any other communication without your permission. 
 
We messed up, have learned a hard lesson, and are always committed to doing right by our customers.
 
–The SmugMug Family

——————————————————————–

Picture this:

You spent all weekend at the local soccer match shooting thousands of photos. When you got home you made sure to download, edit and upload them all right away. Parents are expecting photos! So you immediately shared the link, anticipating a slew of gushing order emails. Finally you drift asleep, thinking about the hundreds of successful dollars you’ll see in the morning.

But you get nothing.

If this sounds familiar, today’s your lucky day. We’ll talk about four painful symptoms that may indicate that something’s seriously wrong with your business.

1) No Sales. Zip. Zilch. Nada.

Did you forget to enable buying in your gallery? If you’re hearing crickets from the peanut gallery, this could be the case. When it’s off, your viewers have no way to add items to the shopping cart, even though they’re still able to browse photos. They probably think that you don’t intend to sell your photos at all.

HOW TO FIX IT: Visit your Gallery Settings and be sure that you’ve got Printing enabled. (It’s towards the bottom.) To be extra sure you did it right, take a minute to log out of SmugMug and browse your site like a customer.

2) No Download Sales: You Can’t Sell What You Give Away

Are clients emailing you every 5 minutes for their photos, but once you share them you don’t hear a peep? This could mean you’ve enabled your Originals. Don’t do this if you’re trying to make money! With Originals on, any visitor can easily download a full-res version of the image for free. It’s fab for friends and family. Bad for business.

HOW TO FIX IT: Open up your Gallery Settings and scroll down to “Security & Privacy.” Make sure any size other than Originals are selected there. You can go as small as Medium if you’re feeling saucy, but remember people won’t be able to enjoy screen-filling photo goodness that way – but our data shows going too small will harm your sales.  X3Large + Watermarking (see #4) is probably your best bet.

3) No Profits on Print Sales

You’ve received an order, yay! But there’s no profit. Uh oh. This means you haven’t properly set up your pricing and clients are buying your photos at-cost. If you’re reading this post, chances are that’s not exactly what you had in mind.

HOW TO FIX IT: Hit up this tutorial that guides you on setting up your pricing using Pricelists. You can set the amount of profit you earn (recommended) or set your final price that’s shown in the cart. Not sure how much to charge? Just don’t go too low. Here’s why.

4) Surprise! Your Pics Pop Up on Facebook

You’re browsing social sites and to your dismay, you find your photos in your stream being shared by your clients without your credit… or your permission. How did they get there?

HOW TO FIX IT: Make your (water)mark! Look here to see how to turn your logo or name into a transparent image and slap it on your display copies. Any legally-purchased downloads or prints will be clean and clear unless you set a Printmark, too. While you’re at it, enable Right-Click Protection and use the Easy Customizer to type easy buying instructions into the custom pop-up message.

Now we hope that you’re better-prepared  to take on the next few gigs and start setting your sales on fire. Stay tuned for even more tips, tricks and best practices to help you have your best year in the biz. :)

Categories: business, Sales

Coming Soon: EU Print Lab Loxley Colour

March 4, 2012 55 comments

If you’re located in Europe, you’re going to want to sit down for this one:

  • UK print lab, Loxley Colour, will be joining the SmugMug family of labs.

Print and Ship in Europe

We chose Loxley Colour for their impeccable quality, reputation and dedication to the professional photography industry.

We’re still hammering in the last few nails, but expect to start fulfilling your orders through Loxley Colour by March 23, 2012.

You know we never pre-announce features, but this one was just too good to keep mum. Our European Pros have been begging us for years for something closer, and you’ve all waited long enough!

Come See Us in Birmingham

Now that the cat’s out of the bag, come see us at Focus on Imaging this week. We’ll be at stand #C23, so drop by and show us your smiling faces.

Stay tuned for more details!

By Popular Demand: Name Your Price

February 23, 2012 28 comments

The response we got from Pricelists warmed the cockles of our heart: Pros were thrilled with the ease, beauty and power of being able to price huge swathes of galleries with just a few clicks.

However, there were a few of you who said there was just one more thing you wanted: to be able to set the final price, not just the profit.

And we aim to please.

How to Set Your Final Price

Our inimitable Sorcerers just released an improvement that lets you set your pricing by price OR by profit. It’s your choice.

Open up your Pricelists manager and take a look at the fields here:

You’ll see that you can easily enter a value for your profit and sleep well knowing that’s the amount you’ll make.

But now the price field is changeable, too. Type in a number and you can print up ads, flyers and whatever else you wish, knowing that’s the price your customers will see.

See the green? We highlight the “active” field when you save the Pricelist, so you know at a glance which one is being used.

Which method should I use?

You should set your profit if:

  • You want guaranteed margins on every sale. In the event of currency or base cost fluctuations, you may earn more than you set… but never less. The price displayed to your customers may change as a result of this, but the rounding tool is there to help make those numbers pretty.

You should set your price if:

  • You have printed materials that require your pricing to stay fixed. We’ll switch over to profit-based pricing if the base cost ever goes higher than your set price. We’ll just use the profit amount you had when you first saved the Pricelist.

So go and play with your prices and make lots of money. Happy selling!

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