Pictage customers, here’s a big SmugMug hug.

Dear Pictage Customers,

The SmugMug Family is sincerely sorry to hear that the Pictage photo platform will be shutting down at the end of September. As fellow photographers and another service that has operated in the same space for over 13 years, we can appreciate how much of a shock and how much uncertainty you might be feeling right now. We also know your primary concern is making sure your photos and your livelihood are safe. Selecting a new company to host your photos and make them look beautiful is your number one priority—and we want you to know that SmugMug is here to help.

Who to trust with your photos and your business is something we know you take very seriously. That’s why every photo you upload to SmugMug will have a home on Amazon Web Services (the Gold Standard in storage, security, and reliability with a 99.99% uptime). Also, we never alter your photos during uploading, so pixel for pixel, your image is saved exactly the way you uploaded it—every time.

SmugMug is a family-owned and operated business, made up of passionate photography enthusiasts who work tirelessly day in and day out to create the world’s number one photo storing, sharing, and selling tool.

Some of the standout features we think you’ll love are:

  • Unlimited Storage
  • 24/7 Support
  • Uploading photos from web, mobile and Lightroom Publish
  • Beautiful galleries and mobile-friendly designs
  • Selling tools and full integration with four top photo labs
  • Fair pricing plans
  • Consistently reliable service (99.93% uptime)
  • Friendly tools for building pro personalized websites in minutes

We realize you have many options when it comes to selecting a new home for your photos, and we hope you’ll consider SmugMug when it comes time to make the switch to a new service.

And right now, we want to welcome all Pictage users to the SmugMug family with a 25% discount on your first year’s subscription. Go ahead and start your free trial now! (Clicking this link automagically applies the discount when you subscribe.)

Finally, if you have any questions about our service, please contact us at: Hug@smugmug.com for our dedicated Pictage help center. 

We look forward to welcoming you and your photos to their new home,

The SmugMug Family

Shiny, New Product Photos in the Shopping Cart

Do you ever find yourself about to buy your favorite photo, but hesitate because you’re not sure if it’d look better in a frame or as one of SmugMug’s beautiful, ready-to-hang print products? Well, now you don’t have to guess because you’ll see example images for each product before adding it to your cart.

Now, when you (or someone visiting your SmugMug site) opens the cart, you’ll see examples for each category of products to help you imagine how it’ll look in your home, office, or anywhere you want gorgeous art.

It looks great on mobile devices too:

When you choose a particular product and click the information icon, we’ll show you product images from a variety of angles so you’ll know exactly what to expect. We’ll even show you the back of the ready-to-hang products, so you’ll know how a product will hang on your walls.

And, of course, if you’re a SmugMug Pro selling specific products, we’ll always only show those products to your customers. Combined with other great pro features like coupons and packages, these product photos will help show off what you offer and boost sales.

Give the new product photos in the cart a thorough look over, and let us know what you think! We love feedback and are always looking for ways to improve your experience.

Note: This feature is available on New SmugMug only. Old SmugMug users will need to upgrade to try out the new shiny.

Pro Tip: 7 Reasons You Just Lost a Sale

While you’re here at SmugMug, we want you to succeed. It’s in our blood, as we’re photographers ourselves and everything at SmugMug was borne out of our very own needs to capture the world.

Our Support Heroes often get questions from pros wondering why customers aren’t buying their prints and downloads. So here are some top fixes we’ve found to help cure those lackluster sales.

1) Buying Isn’t Enabled

This is pretty key, but is buying enabled in your galleries? By default it’s on, but just in case you should always look to see if the button in your galleries says “Buy” or “Owner Buy.” If it says the latter (or if you log out and don’t see a Buy button at all), buying is disabled for guests. Owner Buy is useful for those of you who don’t want to sell, but still may want a buy a print for your own living room.

How to fix it: Open your gallery settings and look under the “Shopping” tab. The shopping cart toggle is right at the top of the list, so be sure that’s set to ON.

2) Your Pricing Isn’t Set Up

Maybe people are buying your photos at-cost, with no profit to you? This is the nightmare of some photographers, so be absolutely sure that you’re not sitting there accidentally giving away those photos. Fortunately at SmugMug, Portfolio and Business users can literally set it and forget it with Pricelists, so you can set your markup, sit back, and just let the money roll in.

How to fix it: Visit your Pricelists manager, found in your Account Settings > Business tab. Add in products to your default Pricelist, fill in a few numbers, then save it. All galleries on your site with buying enabled will now reflect those prices to your fans. Business account members can create multiple Pricelists and can apply them to different galleries. Find out more info on our help pages.

3) Nobody Knows You Exist

If you build it, will they come? On the internet, the answer is “No.” Even coding up the most beautiful site won’t make magic if no one on the web is talking about you. So take that first step and share the link, post photos to social media, and create buzz so that Google (and potential new clients) hears about you.

How to fix it: You can copy the link to your site, a gallery, or even a single image right from the address bar in your browser. Or use our handy Get a Link feature. Also, check your site-wide privacy settings and fill out your site metadata so that relevant, descriptive words show up when people search for you.

4) Your Clients Got Totally Lost

The architecture of your site is more important than you may think it is. We’ve covered this in the past, but we can’t stress enough that you should make the content you want surfaced as visible as possible. When in doubt, give your clients a direct link to the gallery containing their photos, so they don’t wander off and get lost.

How to fix it: You can Get a Link to share a gallery or a photo. Have multiple galleries to share? Try Sharegroups (which can also be protected with passwords), or Events & Favorites. The latter is worth its weight in gold for pros, because it lets clients tag the images they love best.

5) They Couldn’t Reach You

What happens when they have a question that only you can answer? How much do you charge? Are you available for a September session? Can they hire you? You’d want to be sure that your email address is available front and center. But we’re surprised at the number of websites we see where this info is hidden, buried, or just plain not included. It’s no wonder sales are slow!

How to fix it: Fill out your SmugMug Profile (found in the top right corner of your logged-in header) with your contact email, then be sure to add a contact link to your menu bar. We won’t expose your email address to spammers, but will send messages from the SmugMug contact form to you. Here’s more info about crafting an effective menu bar.

6) They’re Just Downloading the Photo

Why pay for a photo when you can get it for free? If this thought makes you cringe, then we rest our case. Because SmugMug users come from all walks of life, lots of family use the free download feature to share photos with friends and family. But as a pro, you’d probably prefer cash, so you should double-check that the pictures you’re selling aren’t open for the picking.

How to fix it: Check your image-protection settings to be sure that Originals aren’t enabled in your galleries, which allows any viewer to save a full-res copy to their computers. You can also flip on Right-Click Protection to foil them further.

7) They’re Scared of You

Even if you’re not particularly warm and fuzzy by nature, it pays to be friendly in your most public space. Practice good marketing mojo, and this will be reflected back in the quality of client that hires you. Imbue the text around your site with your own voice and personality, and be sure to guide them each step of the way towards browsing more, reaching out to you, and buying a print.

How to fix it: Our top three picks for warming up your site are (1) your Right-Click Protection message, (2) your gallery description field, and (3) your About page. We’ve always recommended making your Right-Click Protection message helpful, not threatening. The gallery description shows up over your photos and is the first thing they see when they open it, so be sure to greet guests and give them step-by-step instructions on how to buy photos. Combined with your own heroic story on a custom About page, you’ll get fans checking out in no time.

Good luck and happy selling! If you’ve found your own way to troubleshoot slow sales and aren’t afraid to share your tips with fellow pros, we’d love to hear it


Link roundup:


Pros, Your Fans Are Gonna Love This

While we’ve had tutorial videos and archived webinars forever, today we’re happy to show you the latest additions to our library: How to Buy Prints & Downloads.

Two New Videos for You to Share

Pros have often asked us for tools that will help sell more prints, gifts, and downloads, because occasionally your fans need a little extra push. So we’ve created a long-format tutorial (7:58) and a short-format tutorial (4:52) showing your fans how to add photos to the shopping cart, understand those framing and cropping options, and check out. Here’s the short version:

We hope that you’ll share these with your clients, or even embed them into your site so that they’re viewable at any time. Tip: Use Customize > Customize Site and drop a YouTube video Content Block onto the page. You can get the video link above.

Here’s to smoother sales at SmugMug!

P.S. Did you know that we have a 100% guarantee on all items ordered through your SmugMug galleries? If you or your customer are not happy for ANY reason, we’ll fix it or replace it for free. We mean it.

Links you’ll love:

New: Customize Your Right-Click Protection Message

… and use your powers for good, not evil.

A quick update this morning for pros who use right-click protection to stop thieves from grabbing your pics: we’ve added the ability to customize the message that displays when viewers right click your protected photos.

This is something that you could do using CSS customization in Old SmugMug, but we think it’s such an important piece of building a great experience on your site, we wanted to make it drop-dead simple for you to do this in the new, beautiful SmugMug.

Get It Set Up



Visit your Account Settings and look under your Privacy tab. Scroll down a bit and you’ll see a brand new “Right-Click Message” field. Fill that out, save your changes, and test right-clicking on photos in your protected galleries to see how it looks. Here’s more help.

Tip: We recommend being firm but friendly. If you have prints for sale, ask them to look for the Buy button to grab one of your photos in a legit way.

A Word About Image Theft

As always, we want to share some helpful info about image protection and what to expect. After all, if you’re paying us for a pro-level account, you should get the best bang for your buck!

We hear a lot from ambitious pros who rely on tools like Right-Click Protection way more heavily than they probably should. Why’s this bad? Right-Click Protection is just a deterrent, and if someone really wants to download a free copy of your image, there are several things they’ll try. For example, they can snap a screen grab, so be sure to use the full suite of image protection tools if you’re really worried about this. Here’s a quick review of your options:

  • Right-Click Protection. Displays a popup window when any part of the gallery is clicked. Fabulous when coupled with a warm, friendly message encouraging fans to buy.
  • Display Size. Limits the size of the images viewers can see. Great for foiling screen grabbers.
  • Watermarking. Logo or text placed over your display copies. Add your URL, enable sharing, and you’ve got yourself a ton of free advertising for your biz. The best bit? Your prints still print clean.

We hope this helps those of you who are new to SmugMug, are new to photography, or who just haven’t fiddled with your site lately and are looking to brush up on the basics.

And as always, be sure to let us know if you have questions, problems, or just need some advice getting your site working the way you want. We’re here. 

Link roundup: 

Packages and 3 New Products to Buy and Sell from Loxley Colour

SmugMug Pros in the UK and beyond, we’ve just added three new gorgeous products to your Loxley catalog! We’re so excited to finally deliver some of the newer creations from one of the most highly regarded print labs in the world, and a new way to sell them to your clients.

1) Acrylic Gallery

The Acrylic Galleries feature your print mounted behind crystal clear acrylic for a razor sharp, stunning effect.

2) Single and Dual Colour Desk Frames

Perfectly portable for your home or office, this modern alternative to the traditional desk frame gives you a dark or light option to complement any decor. Additionally, your image stays durable with a protective satin heat seal.

3) Print Wraps

Loxley Colour’s Print Wraps stand proud of the wall with a uniquely padded, tactile surface that is so much more interesting than the standard print and frame. It’s lightweight and laminated for durability so you can invite your clients to touch and feel the difference.

NEW! Price and Sell Packages Through Loxley Colour

Lots of SmugMug Pros wanted to sell Packages through Loxley Colour, and now you can. Packages let you set a single price on a collection of different print products, making it easier for clients to check out. Take a look at the complete Packages help page for more info, to see the customers’ experience, and to get started.

NEW! Invoices for VAT Registered Pros

We’ve made a few changes to the way you’ll deal with VAT if you’re a VAT registered pro. We’ll begin sending you and your clients invoices, so keep an eye out for those and be sure that your account information is present and correct. We’ve sent emails about this to all pros in the EU with more details, so please refer to that if you have specific questions about collecting VAT on your SmugMug pro sales.

Will these new print products take extra time to manufacture/process?

Acrylic Prints, Print Wraps and Desk Frames take an additional 3-4 business days for manufacture and processing, so please be sure to build in enough leeway if you or your clients need their prints by a specific date. Also, don’t forget to consider shipping times, too.

How do I set my pricing again? And what are the details on getting paid the money I earn?

Remember: With a Portfolio or a Business account, you can easily set a markup over our base print prices and keep 85% of the sale. We provide step-by-step instructions on how to manage your Pricelists, as well as everything you need to do to get your profits paid to you.

I’m in the USA. Can’t you add more products from your other labs?

We’d love to! We’re always looking to update the catalog of products we offer from our labs and we’ll update this space whenever we do. Stay tuned!

Any tips for me as a pro who wants to offer these new products?

If you’re new to selling or just need some fresh ideas, here are a few of our suggestions for adding these new prints to your lineup:

  • Desk frames. You may be low on wall space, but we’re pretty sure you’ve got a desk. Because of their compact size, Desk Frames are a perfect way to brighten up even the tightest corners of any room.
  • Print Wraps. These are so unique, it’s a no-brainer opportunity to offer your customers a fun, new way to display their memories. Despite their light weight, Print Wraps are ready-to-hang without a frame so we recommend that you keep your final (pro) price consistent with other finished prints of this size.
  • Acrylic Gallery These gorgeous prints turn your photos into something truly show-worthy! They’re perfect for getting a completely upscale look for your walls. Again, if you already sell finished and framed prints to your clients, we recommend you price your Acrylic Gallery prints consistently with those.

We hope you love the new offerings through Loxley and will share your experiences with us, too.  As always, talk to our Support Heroes if you ever have any questions about buying, selling or anything you can do on SmugMug.