Pictage customers, here’s a big SmugMug hug.

Dear Pictage Customers,

The SmugMug Family is sincerely sorry to hear that the Pictage photo platform will be shutting down at the end of September. As fellow photographers and another service that has operated in the same space for over 13 years, we can appreciate how much of a shock and how much uncertainty you might be feeling right now. We also know your primary concern is making sure your photos and your livelihood are safe. Selecting a new company to host your photos and make them look beautiful is your number one priority—and we want you to know that SmugMug is here to help.

Who to trust with your photos and your business is something we know you take very seriously. That’s why every photo you upload to SmugMug will have a home on Amazon Web Services (the Gold Standard in storage, security, and reliability with a 99.99% uptime). Also, we never alter your photos during uploading, so pixel for pixel, your image is saved exactly the way you uploaded it—every time.

SmugMug is a family-owned and operated business, made up of passionate photography enthusiasts who work tirelessly day in and day out to create the world’s number one photo storing, sharing, and selling tool.

Some of the standout features we think you’ll love are:

  • Unlimited Storage
  • 24/7 Support
  • Uploading photos from web, mobile and Lightroom Publish
  • Beautiful galleries and mobile-friendly designs
  • Selling tools and full integration with four top photo labs
  • Fair pricing plans
  • Consistently reliable service (99.93% uptime)
  • Friendly tools for building pro personalized websites in minutes

We realize you have many options when it comes to selecting a new home for your photos, and we hope you’ll consider SmugMug when it comes time to make the switch to a new service.

And right now, we want to welcome all Pictage users to the SmugMug family with a 25% discount on your first year’s subscription. Go ahead and start your free trial now! (Clicking this link automagically applies the discount when you subscribe.)

Finally, if you have any questions about our service, please contact us at: Hug@smugmug.com for our dedicated Pictage help center. 

We look forward to welcoming you and your photos to their new home,

The SmugMug Family

New Feature: Gallery Downloads for Your Visitors

We’re excited to announce that we’ve added one more card to the digital-file delivery deck: Gallery Downloads for your viewers. You’ll now be able to give friends, family, or clients the power to quickly and easily download an entire gallery of full-quality photos themselves.

Have a set of birthday party photos that you’d like grandma to have, or a prepaid photo shoot to deliver to a client? No more need to send a disc or thumbdrive, or request the gallery download yourself and then forward the link.

Simply set this up in the gallery settings and remove yourself as the middleman in your digital-file deliveries.

You’re in control of whether or not this feature is available within a gallery, as well as who can use it—you can even set a password for the download process if you wish.

Combine Private Sharing with Visitor Gallery Downloads to create a personal, powerful, and private photo-delivery experience for your adoring fans. Private Sharing allows you to send a unique invitation for a gallery to specific guests. If you’ve got a SmugMug Portfolio or Business account, you’ll be able to customize this experience even further with your Client Area.

Of course, all our other digital-file delivery tools still exist. As the account owner, you’ll always have peace of mind knowing you can recover your original files from any gallery by clicking the download icon in the Organizer. SmugMug Portfolio and Business accounts can sell gallery downloads and individual photos by adding them to their Pricelists.

Learn more about Visitor Downloads, selling digital files, and Private Sharing from our help center.

Shiny, New Product Photos in the Shopping Cart

Do you ever find yourself about to buy your favorite photo, but hesitate because you’re not sure if it’d look better in a frame or as one of SmugMug’s beautiful, ready-to-hang print products? Well, now you don’t have to guess because you’ll see example images for each product before adding it to your cart.

Now, when you (or someone visiting your SmugMug site) opens the cart, you’ll see examples for each category of products to help you imagine how it’ll look in your home, office, or anywhere you want gorgeous art.

It looks great on mobile devices too:

When you choose a particular product and click the information icon, we’ll show you product images from a variety of angles so you’ll know exactly what to expect. We’ll even show you the back of the ready-to-hang products, so you’ll know how a product will hang on your walls.

And, of course, if you’re a SmugMug Pro selling specific products, we’ll always only show those products to your customers. Combined with other great pro features like coupons and packages, these product photos will help show off what you offer and boost sales.

Give the new product photos in the cart a thorough look over, and let us know what you think! We love feedback and are always looking for ways to improve your experience.

Note: This feature is available on New SmugMug only. Old SmugMug users will need to upgrade to try out the new shiny.

The Power of SmugMug’s Lightroom Publish Tool

If you’re a SmugMug customer, you’re likely a lover of all things photography. You love taking photos, you love sharing photos, and you might even love editing photos. But we’ll bet you’re not in love with the less-romantic bits: organizing, keywording, and getting your photos from the camera to your SmugMug site.

There are some powerful tools out there to help, and we have a favorite: Adobe Lightroom.

Not only does it simplify the process of organizing photos from camera to desktop (or device), it also works directly with SmugMug using our super powerful SmugMug publish service.

Our recently updated LR plug-in will now keep itself up to date automatically, and it works with the latest Adobe Lightroom CC and Adobe Lightroom 6 software. Make sure you’ve grabbed the most recent version of our plug-in to use our best—and most recent—built-in features, including Private Sharing and automatic plug-in updates. It even keeps Lightroom’s new facial-recognition tags in place!

Here’s three reasons why we think SmugMug and Lightroom users would love using our publish service.

Keep It Simple (All Accounts)
Simplify your workflow! If you use Lightroom to manage your photos on your computer, then you already know what a timesaver it is. But did you know you can also manage your SmugMug site without opening SmugMug? Import, cull, organize, keyword, upload, and share your photos all from one place.

The most recent update to the SmugMug publish service includes our hottest new feature, private sharing. When you create or edit folders and galleries from the publisher within Lightroom, you’ll be able to select visibility and access settings for those folders and galleries—without ever firing up your browser.

Collaborate on Photos (Business Accounts)
Combine the SmugMug Event Management Feature with the power of the LR Sync Hierarchy Tool.

Have your client, or your family, go through galleries you’ve added to an event and choose their favorite photos for a photo album or special edits. Use Lightroom’s Sync Hierarchy and Sync Photos buttons to add their favorite gallery, and its photos, back to your Lightroom catalog to edit.

Lightroom will recognize when you’ve made changes to those files and will mark them for republishing to SmugMug when you’re ready!

Proof Print Orders (Portfolio and Business Accounts)
You’ve just received your favorite “Cha-ching!” email from SmugMug: a new photo order has been placed from your Portfolio or Business account. You’ve used proof delay so you can review the order and make any final edits to the photos before sending them to the print lab.

When you edit those files in your Lightroom catalog, they’ll be marked for republishing, too. Press that republish button and send your final, print-ready photos off to your SmugMug site. Now you’re ready to release the order from proof delay and send it to the lab.

This barely scratches the surface of what you can do to manage your SmugMug account from within Lightroom using our plug-in. If you’d like the Ultimate User’s Guide to the Galaxy, er, to the SmugMug Publish Service for Lightroom, check back here soon. We’ve got a great follow-up post coming your way!

Your SmugMug Site Passes the Mobile-Friendly Test

If you’ve heard the recent rumblings about Google’s plan to make their search results better for mobile users, you might be wondering if your site meets Google’s new criteria. If you’re using SmugMug, you don’t have to worry about a thing.

Every aspect of your SmugMug site has been put through its paces to make sure it passes the Google Mobile-Friendly Test.

You don’t need to change anything or scramble to meet their deadline. We’ve got your back!

Wait, What’s the “Google Mobile-Friendly Test?” Why Does It Matter?
Think how often you pull out your phones and other mobile devices to perform a quick Google search for something you’re dying to show someone. Ever run into results where pages scroll left or right beyond your screen? Or had to pinch-zoom a ridiculous amount just to see what’s on the page? It’s frustrating. And Google doesn’t want anyone being frustrated with their results.

So Google’s decided to reward sites that display well on mobile devices. They’ll be using a set of criteria to measure the mobile-friendliness of websites. Starting April 21, 2015, sites that meet those criteria may rank higher in mobile search results. You can test your website using the Google Mobile-Friendly Test.

Passing this test means your site could be shown higher in Google’s search results whenever someone searches using a mobile device.

We know how important it is for your website to be found, so we made sure that all SmugMug sites pass the test. You don’t need to lift a finger! (Of course, if you want to keep your site out of search results, you can do that, too.)

What’s SmugMug Done to Pass the Mobile-Friendly Test?
We built flexible site design into every corner of SmugMug. (If you’re a long-time SmugMug user but haven’t upgraded your site, this mobile-friendly feature is worth it.)

It doesn’t matter if you’re viewing your site on an iPod or a 4K cinema display, your design and photos will automagically fill the screen perfectly without any annoying side-scroll or zoom action.

Menu and navigation items adjust to fit the screen and are spaced out to help users avoid any mis-taps when trying to view different pages or photos on your site. Galleries automatically optimize their layout to fit mobile devices. Carousel swipes smoothly for your mobile admirers.

And we long ago overhauled our slideshows to use HTML5 instead of Flash.

New SmugMug sites have always looked stunning on mobile devices, and we tweaked a few things after Google’s announcement to ensure any New SmugMug site will pass the test with flying colors.

Tip: Be cautious when using negative margin values on SmugMug content blocks, or adding custom CSS that moves the margins off the page. This might cause your site to fail the mobile-friendly test.

In short, we did everything possible to make sure your photos always display beautifully at any size on any screen.

How Can I Improve My Search Ranking?
Now that you know you don’t have to worry about your site losing rank because of mobile-friendliness, you might be interested in learning how you can bump your rank a bit. We’ve got some great tips on making your SmugMug site more search engine–friendly and growing your organic traffic:

Keep Uploading and Sharing
We hope we’ve put your mind at ease regarding your SmugMug site and Google’s new mobile-friendly test. Keep photographing and sharing what you love and know that we always have your back.

And don’t forget our Support Heroes are always standing by to help!

Related Links

Take the New Carousel for a Spin

After lots of requests by SmugMuggers with great taste, we can officially announce the newest in the lineup of customizable content blocks: The Carousel!

This beautiful new feature lets your fans have a more interactive experience with your site, allowing them to scroll forwards and backwards through your favorite photos. We loved this idea and are thrilled that so many of you reached out to us. It’s such a gorgeous and interactive way to showcase your favorite photos. Here’s how to use it.

Want to see it in action? Here are a few great examples to get you inspired:

Beautiful Scrolling on All Screens

The Carousel content block can be placed anywhere on the page you’re customizing, plus it’s powered by HTML5, so it looks beautiful on all modern browsers and mobile devices.

You can pull images from any gallery on your site, or hand-pick individual photos from anywhere. And like most other content blocks, you can tweak settings further to show/hide the navigation arrows, change the height of the box, and so on.

Bonus: You can optionally customize it more with CSS.

Find It Now on All SmugMug Sites

Every site using the New SmugMug can get started using the carousel today. Find it under the Content > Photo section of your customizer and drop it into any page or gallery on your site. (Basic users can drop it anywhere they wish on their homepage.)

Tip: Make sure the photos you upload and your Maximum Display Size are large enough to fill the selections you set in the Carousel block settings. If they aren’t, your images may vary in height within the display area.

We’ve seen carousel-style displays popular with fashion, sports, and commercial photographers, and we’d love to see how you’re using it for your photos. Post a link to your site in the comments below, or share it with us on Facebook or Twitter!

Related links:

Release Notes: Uploads Made Even Easier, Subscription Receipts, Original Filenames, and more

This time of the year most of us are pretty busy either with work, family, holiday prep, and all the other things that make this time of year so much fun. Here’s a few great new goodies we’ve released that you’ll love.

Drag Photos Directly Into Galleries

Adding new photos to your galleries is so easy, your camera can practically do it on its own.

You can still click the “Upload” button to fire up our in-browser uploader, but we’ve made it even easier than that: Simply log in, go to any gallery on your site, and drag photos off your desktop into the photos already there. The upload starts right away!

You can take a quick look at all the different ways you have to add photos and videos to your site… if this one doesn’t win you over.

Grab-Your-Own Receipts

Our Support Heroes get lots of requests from folks who need a simple subscription receipt for their records. Now you can do it all on your own, as many times as you want, with zero wait… even at 3:44 AM (supposedly the most common time to wake up in the middle of the night.)

Just look in your Account Settings > Me tab, and you’ll see a new section called “Receipts.”

Have fun accounting!

Zip Downloads Keep Your Filenames

Pros and label freaks, you’ll love this one: Now when you open your zipped gallery downloads, you’ll notice that the filenames are just as you left them (minus special characters.)

This has been a big request from a lot of photographers who offer gallery downloads of their photo shoots. So now clients can find exactly what they’re looking for, and they’ll correspond with the filename you gave it in your catalog.

Save-an-Email for Huge Zip Downloads

We’ve also given the email delivery gnomes a break by combining your zip download links into a one notification email. For galleries larger than 1.5 GB and/or 200 images, we typically split the download into multiple zip files. We’ll still do this, but send the links in a single email.

Pinch to Zoom on Your Phone

Need more detail when browsing photos on the go? Your mobile-friendly SmugMug site now allows you to zoom in and get peeping in on every pixel in your lightbox. (We’re talking browsing your site on Safari, not through our iOS and Android mobile apps which already let you zoom in.)

Miscellaneous improvements:

  • The Folder, Gallery & Pages Content Block now properly displays items in the same order as the Organizer when it’s set to display by “Organizer Position.”
  • Galleries in Journal viewing style no longer skip to the first image when the page is loaded and now display the content above the image. Links to specific photos in the gallery will also now jump to that image when you load the page.
  • When browsing a keyword gallery that has been limited in scope, buyers purchasing multiple photos are limited to only photos that fit within that scope.
  • Event details and settings should save properly again. Additionally, Favorites should save as expected when you clients click them.
  • The Flash uploader properly allows for replacing photos in Proof Delayed orders.

Enjoy the new stuff and keep snapping great memories this holiday season!

 Link roundup: